Front Desk Lead – Guest Experience Champion

25hours Hotels; Paris; Sur place; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Stay 10 nights a year for free

Exclusive Accor/Ennismore rates

13th-month bonus

Profit-sharing

Navigo pass coverage 95%

Ennismore training platform

Résumé du poste

25hours Hotel Terminus Nord in Paris is seeking a Brigade Leader to supervise front desk operations and guest experiences. You’ll guide receptionists, ensure smooth check-ins/outs, and contribute to a welcoming, vibrant hotel culture.

The role demands hospitality training and 4 years front desk experience, with fluency in French and English and strong knowledge of Paris. Join a multicultural team and help create memorable stays.

Qualifications

• Hospitality training completed.
• 4+ years of front desk experience.
• Fluent in French and English.
• Good knowledge of Paris and its hidden gems.

Responsabilités

• Ensure reception shifts run smoothly and manage the cash register.
• Assist and supervise receptionists and ensure procedures are followed.
• Make guests excited to explore the hotel and have fun with us.
• Personalize guest stays with your own touch.
• Handle guest complaints with tailored solutions.
• Stay calm during peak check-in times and maintain service quality.
• Foster motivation and team spirit in the front desk team.

Connaissances

Front desk experience

Fluent French

Fluent English

Formation

Hospitality training

Description du poste

25hours Hotel Terminus Nord in Paris is seeking a Brigade Leader to supervise front desk operations and guest experiences. You’ll guide receptionists, ensure smooth check-ins/outs, and contribute to a welcoming, vibrant hotel culture.

The role demands hospitality training and 4 years front desk experience, with fluency in French and English and strong knowledge of Paris. Join a multicultural team and help create memorable stays.