Front Office Agent

Relais & Châteaux; Bonneville; Sur place; EUR 36 000 - 54 000; Plein temps

Résumé du poste

Megève Bois by The Magic Collection Retreats is a luxury retreat located in Megève. We seek a versatile Front Office professional to be the central point of coordination for our house — working closely with the Head of Relationships and the Hotel Director to ensure a seamless, high-end experience for guests and teams.

You will act as the reference across properties, manage check-ins/outs, concierge services, and logistical coordination with Driver/Maintenance teams while upselling spa, dining,

Qualifications

• Experience in a front office / guest-facing role, ideally in starred or luxury establishments.
• Advanced English and French essential.
• Proficiency with hotel management software (PMS) and general office tools.
• Strong sense of service, rigour, organisation and attention to detail.
• A hands-on, versatile, solutions-oriented mindset and a taste for teamwork.
• Driving licence required.
• Legal right to work in France (EU citizenship or a valid French residence/work permit) — no visa sponsorship offered.

Responsabilités

• Act as the central reference point ensuring smooth operations between teams (Housekeeping, Drivers/Maintenance, Service) across all properties.
• Manage check-in and check-out, including in private apartments — warm welcomes, luggage assistance, ID and pre-authorisations, guided tours, menu presentation and dietary needs.
• Deliver concierge services: restaurant, transport and event bookings, including for VIP guests, and keep the services directory up to date.
• Coordinate operational logistics with the Driver & Maintenance team, and oversee parking allocation for guests and staff.
• Support stock management with Housekeeping (consumables, uniforms, guest amenities) and contribute to back-office and administrative tasks, procedures and daily reporting.
• Actively upsell the house's services (spa, dining, experiences) to enrich the guest experience and grow revenue.
• Manage front-office systems (PMS and integrations) and take part in weekly operational meetings.

Connaissances

Front office experience

Guest-facing role

Service orientation

Teamwork

English proficiency

Outils

PMS

Office software

Description du poste

Megève Bois by The Magic Collection Retreats is tucked at the foot of La Princesse, only a few meters from the slopes. A chalet with a weathered-wood façade, our house feels more like a family home than a hotel: twelve rooms and suites, one buy-out villa, a strong artistic identity carried by a carefully curated art collection, and two tables by chef Elvis Dedi — Le Simon, Franco-Italian sharing cuisine, and The Andrew, its fine-dining counterpart.

Born from the passion of three people who came from outside the hospitality world, but driven by a desire to keep alive and preserve a certain art of welcoming, our house cultivates authenticity, an eye for detail and a true family soul. Here, art, culture, wine and hospitality come together to turn every stay into a unique experience.

Job Description

We are looking for a versatile Front Office professional to be the central point of coordination for our house — and the person who keeps everything running smoothly across our properties. Working closely with our Head of Relationships and the Hotel Director, you\'ll ensure a seamless, high-end experience for both guests and teams.

• Act as the central reference point ensuring smooth operations between teams (Housekeeping, Drivers/Maintenance, Service) across all properties
• Manage check-in and check-out, including in private apartments — warm welcomes, luggage assistance, ID and pre-authorisations, guided tours, menu presentation and dietary needs
• Deliver concierge services: restaurant, transport and event bookings, including for VIP guests, and keep the services directory up to date
• Coordinate operational logistics with the Driver & Maintenance team, and oversee parking allocation for guests and staff
• Support stock management with Housekeeping (consumables, uniforms, guest amenities) and contribute to back-office and administrative tasks, procedures and daily reporting
• Actively upsell the house\'s services (spa, dining, experiences) to enrich the guest experience and grow revenue
• Manage front-office systems (PMS and integrations) and take part in weekly operational meetings

Qualifications

• Experience in a front office / guest-facing role, ideally in starred or luxury establishments
• Advanced English and French essential
• Proficiency with hotel management software (PMS) and general office tools
• Strong sense of service, rigour, organisation and attention to detail
• A hands-on, versatile, solutions-oriented mindset and a taste for teamwork
• Driving licence required (own car preferred)
• Legal right to work in France(EU citizenship or a valid French residence/work permit) — no visa sponsorship offered

Additional Information

• Contract: permanent (CDI)
• Working hours: 42 hours per week, 6 days per week
• Cellar distinguished by the Wine Spectator – Best of Award of Excellence
• Possibility to grow and expand your role
• Small dynamic & friendlyteam
• An exceptional setting in the mountains of Megève, in a human-scale house with a strong artistic identity