French-Speaking Ops Customer Expert — Lisbon (Bonus)

Cross Border Talents; Paris; Sur place; EUR 25 000 - 38 000; Plein temps

Avantages offerts par ce poste

Performance bonus

Relocation support

Training and development

Amazing working environment

Résumé du poste

Cross Border Talents invites a French-speaking professional to join as an Operations Customer Expert in Lisbon. You will support customers, act as a brand ambassador, and elevate the customer experience throughout the lifecycle, aiming for first-contact resolution and high satisfaction.

You will work a 40-hour week with rotating shifts, and the role includes relocation support and a dynamic, customer-centric environment in the heart of Lisbon.

Qualifications

• Exceptional interpersonal skills with the ability to empathize and clearly communicate.
• Native level French with some English proficiency.
• Proactive attitude with a bias toward doing what's right for customers.
• Strong attention to detail and results-driven mindset.
• Ability to analyze data and identify trends to improve workflows.

Responsabilités

• Handle inbound and outbound customer contacts via voice or digital channels.
• Provide first-contact resolution and prevent repeat calls by solving issues promptly.
• Act as brand ambassador with knowledge of products and commitments.
• Create sales and retention opportunities through outbound and inbound contacts.

Connaissances

Interpersonal skills

French language

English language

Proactive attitude

Attention to detail

Data analysis

Description du poste

French speaker as an Operations Customer Expert in Lisbon!

Job Openings French speaker as an Operations Customer Expert in Lisbon!

About the job French speaker as an Operations Customer Expert in Lisbon!

Cross Border Talents is looking for a French speaker to work as an Operations Customer Expert for a global leader in Lisbon, Portugal!

The job

To support the company's customers, act as a brand ambassador and continually elevate the customer experience throughout the customer's
lifecycle, transforming each point of contact into opportunities to create brand engagement, trust and loyalty, with a 1st point of contact mindset.

The activities

Part of your daily activities will be:

- Serving customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding and responding promptly to their specific
needs and expectations;

- Achieving high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation;

- Using all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once to resolve their issue;

- Being the ambassador and have specialized knowledge of our products, sustainability services and commitments, continuously learns and takes advantage of new knowledge and skills in his own work;

- Creating sales and customer retention opportunities between outbound and inbound contacts, influencing high value customers, size or order value through genuine interest in customers and their habits, taking advantage of relevant offers.

What we are looking for

- Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly;

- Native level of French and some fluency in English;

- A proactive attitude with a bias toward doing whats right for the community;

- Attention to detail and a results-driven mindset;

- Ability to analyze data and identify trends to enhance workflows.

What we offer

- Performance bonus;

- Constant training and development;

- Great relocation support;

- 40 hours/week, Monday to Sunday on a rotative shift (5 days/week);

- Amazing working environment and great location in the centre of Lisbon;