French-Speaking Ops Customer Expert — Lisbon (Bonus)

Cross Border Talents; Paris; Sur place; EUR 25 000 - 38 000; Plein temps

Avantages offerts par ce poste

Performance bonus

Relocation support

Training and development

Amazing working environment

Résumé du poste

Cross Border Talents invites a French-speaking professional to join as an Operations Customer Expert in Lisbon. You will support customers, act as a brand ambassador, and elevate the customer experience throughout the lifecycle, aiming for first-contact resolution and high satisfaction.

You will work a 40-hour week with rotating shifts, and the role includes relocation support and a dynamic, customer-centric environment in the heart of Lisbon.

Qualifications

• Exceptional interpersonal skills with the ability to empathize and clearly communicate.
• Native level French with some English proficiency.
• Proactive attitude with a bias toward doing what's right for customers.
• Strong attention to detail and results-driven mindset.
• Ability to analyze data and identify trends to improve workflows.

Responsabilités

• Handle inbound and outbound customer contacts via voice or digital channels.
• Provide first-contact resolution and prevent repeat calls by solving issues promptly.
• Act as brand ambassador with knowledge of products and commitments.
• Create sales and retention opportunities through outbound and inbound contacts.

Connaissances

Interpersonal skills

French language

English language

Proactive attitude

Attention to detail

Data analysis

Description du poste

Cross Border Talents invites a French-speaking professional to join as an Operations Customer Expert in Lisbon. You will support customers, act as a brand ambassador, and elevate the customer experience throughout the lifecycle, aiming for first-contact resolution and high satisfaction.

You will work a 40-hour week with rotating shifts, and the role includes relocation support and a dynamic, customer-centric environment in the heart of Lisbon.