French-Speaking Customer Support & Sales Expert

Cross Border Talents; Paris; À distance; EUR 12 000 - 21 000; Plein temps

Avantages offerts par ce poste

Remote work Greece

Relocation package

Flight allowance

Base salary €1,045.72 gross/mo

Quarterly bonus €900

Monthly bonus €240

Paid onboarding

12-month contract

Résumé du poste

Cross Border Talents is seeking a native or fluent French-speaking agent to support a leading European telecom provider remotely from Greece. You will handle inbound calls and emails for tech support and billing, troubleshoot issues, and spot cross-sell opportunities.

The role offers 100% remote work in Greece, with a 12-month contract, onboarding, relocation assistance, and flight tickets every six months.

Qualifications

• Fluency in French (Native or C1 level).
• Good English skills (Minimum B2 level).
• Experience in customer service, technical support, or sales preferred.

Responsabilités

• Assist French-speaking customers via inbound calls and emails for tech support and billing/account management.
• Troubleshoot technical inquiries and guide customers to quick resolutions.
• Identify cross-selling and upselling opportunities for new products or upgraded plans.
• Deliver a professional, empathetic customer experience.

Connaissances

French fluency

English (B2+)

Customer service

Technical support

Sales experience

Description du poste

About the Role

Are you a native or fluent French speaker looking for an exciting international experience while working comfortably from home? We are offering a fantastic remote career opportunity in Greece supporting a leading European telecommunications provider!

With a complete Relocation Package included (including return flight tickets home every 6 months), you can smoothly move to Greece and work remotely from any city in the country.

Key Benefits & Perks

• 100% Work from Home: Work remotely from anywhere in Greece.
• Full Relocation Support: Complete assistance for moving to Greece.
• Flight Allowance: Return flight ticket home provided every 6 months of tenure!
• Base Salary: €1,045.72 gross/month
• Sales & Performance Bonuses:
• Quarterly Sales Bonus: Up to €900 gross.
• Monthly Productivity Bonus: Up to €240 gross.
• Contract: Initial 12-month contract with continuous development opportunities.
• Paid Onboarding: 1-2 weeks of comprehensive initial training.

Key Responsibilities

• Assist French-speaking customers via inbound calls and emails regarding technical support (Internet, TV, fiber-optic services) and billing/account management.
• Troubleshoot technical inquiries and guide customers toward quick resolutions.
• Identify cross-selling and upselling opportunities to recommend new products, upgraded plans, or contract renewals.
• Deliver a professional, empathetic, and high-quality customer experience.

Requirements

• Fluency in French (Native or C1 level).
• Good English skills (Minimum B2 level for training and support).
• Previous experience in customer service, technical support, or sales is highly valued.
• Good computer literacy and familiarity with mobile/telecom devices.
• Valid EU Passport or legal right to work in the EU/Greece.