French-Speaking B2B Travel Agent — Hybrid (Paris)

Product Pulse; Paris; Hybride; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

Healthcare support

International team environment

Résumé du poste

Product Pulse in Paris is seeking a French-speaking B2B Travel Agent to join our hybrid team. The role focuses on managing corporate travel bookings, providing high-quality support via chat, phone, and email, and ensuring adherence to travel policies.

Start date is January 2027, with a rotating shift pattern and a hybrid work model. Responsibilities include handling complex itineraries, ticketing, reissues, and PNR management, plus collaboration with internal teams to enhance customer

Qualifications

• Native or fluent in French (oral and written).
• English proficiency at B2 level or higher.
• Experience managing bookings for corporate travel in Business Travel.
• Experience with Sabre, Amadeus or Galileo GDS including ticketing and PNR management.
• Knowledge of complex itineraries, air fares and negotiated deals.
• Experience with ARC and BSP market booking practices.
• Understanding of travel industry regulations and global compliance.
• Experience with NDC and low-cost carriers considered an advantage.
• Strong customer service and communication abilities.
• Ability to multitask in a fast-paced travel support environment.

Responsabilités

• Provide high-quality travel support to customers via chat, phone, and email.
• Manage hotel, flight, rail, and car bookings accurately and efficiently.
• Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions.
• Support users with self-service functionality on the client’s platform and mobile application.
• Maintain extensive supplier, destination, and travel system knowledge.
• Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management.
• Ensure compliance with company travel policies, customer procedures, and global travel regulations.
• Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience.
• Participate in team meetings, product updates, and supplier/travel industry training sessions.
• Provide operational feedback to internal teams regarding customer experience and process improvements.
• Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.

Connaissances

French fluency

English B2

Customer service

Multitasking

Outils

Sabre

Amadeus

Galileo GDS

Description du poste

Product Pulse in Paris is seeking a French-speaking B2B Travel Agent to join our hybrid team. The role focuses on managing corporate travel bookings, providing high-quality support via chat, phone, and email, and ensuring adherence to travel policies.

Start date is January 2027, with a rotating shift pattern and a hybrid work model. Responsibilities include handling complex itineraries, ticketing, reissues, and PNR management, plus collaboration with internal teams to enhance customer