Field Service Lead: Senior Maintenance & Readiness

Harmattan AI; Paris; Sur place; EUR 90 000 - 135 000; Plein temps

Résumé du poste

Harmattan AI in Paris expects a Field Service Lead to run a team that keeps deployed autonomous defense systems operational across customer sites. You own the maintenance program, ensure readiness, and act as senior escalation point for complex faults while staying hands-on.

This role blends advanced technical depth with on-the-ground leadership, maintenance ownership, spares and sustainment accountability, and the ability to drive improvements in safety-critical environments.

Qualifications

• Substantial hands-on maintenance on complex electromechanical/electronic systems.
• Experience leading field service or maintenance teams.
• Advanced fault-diagnosis capability for components and sub-assemblies.
• Strong maintenance-management skills: preventive programs, spares, readiness.
• Experience with hardware servicing and system software operations.
• Willingness to travel regularly to customer sites; safety-minded.

Responsabilités

• Lead, schedule, and mentor a team of Field Service Specialists across multiple customer sites; allocate resources and ensure consistent, high-quality maintenance execution.
• Own the preventive and corrective maintenance program for the deployed estate; ensure systems are kept at operational readiness.
• Define and maintain maintenance standards, procedures, and checklists; ensure adherence and drive continuous improvement.
• Act as the senior point for complex fault diagnosis and corrective action escalated from the field; oversee depot-level and sub-assembly repair capability.
• Own the spare-parts and sustainment model — availability, consumption tracking, reorder signals, and obsolescence management; feed reliability data back to engineering.
• Track and report system availability and maintenance status; identify and resolve issues before they affect operational readiness.
• Oversee knowledge transfer and support to customer maintenance teams; drive toward their operational autonomy.
• Serve as the link between field maintenance and engineering for recurring or systemic issues.

Connaissances

Hands-on maintenance

Field service leadership

Advanced diagnostics

Maintenance management

Hardware & software ops

Outils

Depot repair

Description du poste

Harmattan AI in Paris expects a Field Service Lead to run a team that keeps deployed autonomous defense systems operational across customer sites. You own the maintenance program, ensure readiness, and act as senior escalation point for complex faults while staying hands-on.

This role blends advanced technical depth with on-the-ground leadership, maintenance ownership, spares and sustainment accountability, and the ability to drive improvements in safety-critical environments.