Field Service Engineer – France

Lotus UK; Paris; Sur place; EUR 48 000 - 68 000; Plein temps

Avantages offerts par ce poste

25 days holiday plus bank holidays

Pension scheme access

Annual bonus - non contractual

Private Healthcare

Mobility allowance or car scheme

Wellness allowance and meal vouchers

Exclusive Employee discount, wellbeing

Résumé du poste

Lotus is seeking an experienced Field Service Engineer to provide advanced technical support across our Dealer network in France. You’ll act as a key technical link between our Dealers and Lotus Head Office, helping diagnose and resolve complex vehicle faults while developing technical capability throughout the network.

In this hands-on role you’ll coach Dealer technicians, analyse repair histories, and contribute to continuous improvement.

Qualifications

• Proven experience as a Field Service Engineer, Master Technician, or equivalent Aftersales role.
• Strong diagnostic expertise across electrical, electronic and mechanical systems.
• Excellent fault-finding and technical problem-solving skills.
• Strong communication skills with the ability to simplify complex information.
• Coaching and mentoring capability to develop others.
• Ability to work independently in the field and stay organised.
• Fluent in French and English.

Responsabilités

• Provide hands-on support to diagnose and resolve complex vehicle faults.
• Assist Dealers with difficult repairs requiring technical expertise.
• Analyse repair histories and field data for root cause analysis.
• Collaborate with Lotus Head Office Technical Support on field issues.
• Coach Dealer technicians on diagnostics and repair methods.
• Mentor technicians to strengthen capability and repair quality.
• Identify competency gaps and provide feedback to Head Office.
• Support regional training plans with the Lotus Training Academy.
• Deliver on-site coaching, demonstrations and informal training.
• Support escalated customer cases and communicate issues clearly to non-technical audiences.
• Provide feedback on product quality and dealer capability.
• Assist Warranty and Quality teams with inspections and field investigations.
• Contribute to continuous improvement across Lotus Aftersales.

Connaissances

Field service

Diagnostics

Electrical systems

Mechanical systems

Communication

Coaching

Organisation

FR/EN fluency

Description du poste

Location: Paris, France

About the role

Lotus is looking for an experienced Field Service Engineer to provide advanced technical support across our Dealer network in France.

You’ll act as a key technical link between our Dealers and Lotus Head Office, helping diagnose and resolve complex vehicle faults while developing technical capability throughout the network.

Combining hands‑on diagnostics, Dealer coaching and customer support, you’ll play an important role in improving first‑time fix performance, reducing repeat repairs and delivering the high standards our customers expect.

What you’ll do

• Provide hands‑on support to diagnose and resolve complex and non‑routine vehicle faults.

• Assist Dealers with difficult and repeat repairs where additional technical expertise is required.

• Analyse repair histories, field data and vehicle behaviour to support root cause analysis.

• Work closely with Lotus Head Office Technical Support on emerging field issues and corrective actions.

• Guide Dealer technicians on diagnostics, repair methods and fault‑finding.

• Coach and mentor technicians to strengthen technical capability and repair quality.

• Identify competency gaps and provide structured feedback to Head Office.

• Support regional technical training plans alongside the Lotus Training Academy.

• Deliver on‑site coaching, practical demonstrations and informal technical training.

• Support escalated customer cases and communicate technical issues clearly to non‑technical audiences.

• Provide feedback on product quality, repair effectiveness and Dealer capability.

• Support Warranty and Quality teams with inspections, technical analysis and field investigations.

• Contribute to continuous improvement across Lotus Aftersales.

What we’re looking for

• Proven experience as a Field Service Engineer, Master Technician, or in an equivalent technical Aftersales role.

• Strong diagnostic expertise across complex electrical, electronic and mechanical systems.

• Excellent fault‑finding and technical problem‑solving skills.

• Strong communication skills with the ability to simplify complex technical information.

• Coaching and mentoring capability and a passion for developing others.

• Strong organisation and prioritisation skills, with the ability to operate independently in the field.

• A customer‑focused mindset and commitment to quality and service excellence.

• Fluent French and English.

What success looks like

You’ll be accountable for supporting Dealer technical performance, improving repair quality and strengthening first‑time fix performance. Success will be reflected in reduced escalations, stronger Dealer confidence and capability, and improved customer satisfaction.

Join Lotus and help shape the technical experience behind one of the world's most iconic automotive brands.

What we offer:

In addition to a competitive salary, you will have access to the following benefits:

• 25 days’ holiday plus bank holidays.

• Pension scheme access.

• Annual bonus - non contractual.

• Private Healthcare.

• Mobility allowance or car scheme.

• Wellness allowance and meal vouchers.

• Exclusive Employee discount, wellbeing and recognition platform #ForUSLOT.

Additional Information:

• This role will require regular travel, and you must hold a driving license.

Our Company:

Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world’s first all-electric hyper‑SUV, and in 2023 Emeya, our fully-electric Hyper‑GT.

As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them.

We’re not just a car company; we’re a diverse mix of talent from all walks of life. At Lotus, we firmly believe that diversity and inclusion are not just buzzwords but essential pillars of a thriving and successful organization. We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments during the interview process. If you require any special assistance or adjustments, please let us know in advance so we can ensure a fair and accessible interview experience. Our goal is to create an environment where everyone can thrive.