Field Service Engineer

KUKA Group; Lyon; On-site; EUR 42,000 - 64,000; Full time

Job summary

Swisslog is seeking a Field Service Engineer to support and maintain advanced automated material handling systems at customer sites in France. You will work independently, take ownership of tasks, and contribute to delivering reliable performance while upholding safety and quality standards.

Requirements include a mechanical engineering background with electrical skills, proficiency with hand and power tools, the ability to read PLC error codes, good communication with customers, and willingness

Qualifications

• Mechanical engineering background with electrical skills.
• Proficiency with hand and power tools.
• Ability to manage multiple tasks simultaneously.
• Good customer service skills including being able to communicate at all levels.
• Ability to analyse data and information to help develop solutions.
• Willingness to take stand-by shifts and work outside normal working hours after 1 year successful learning period.
• Able to work at heights, most warehouses are 35 metres high.
• Fluent in French.

Responsibilities

• Provide field service engineering support and maintenance for customers based in France.
• Maintain advanced material handling equipment such as pallet stacker cranes, conveyors and robotics systems.
• Ensure customer system operation is kept to maximum, adhering to instructions and standards.
• Play a key role within the Customer Service organisation.

Skills

Field service engineering

Mechanical engineering

Electrical skills

Customer service

Data analysis

Multitasking

French language

Education

Mechanical engineering background

Tools

Hand tools

Power tools

PLC diagnostics

Troubleshooting

Job description

Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Make an impact

Step into an important role at Swisslog as a Field Service Engineer. In this position, your technical skills and customer focus will help ensure the performance and reliability of advanced automated material handling systems at customer site. This is not just a hands-on technical job. It is a chance to become a trusted partner to our customers and a key part of our Customer Service team. You will work independently, take ownership of your tasks, and contribute to a company that values initiative, collaboration, and continuous improvement.

Working flexible from Monday to Saturday. Company car provided and able to use for personal use.

• You will provide field service engineering support and maintenance for our customers based in France.
• You will be responsible for maintaining advanced material handling equipment such as pallet stacker cranes, conveyors and robotics systems.
• You will make sure customer system operation is kept to the maximum at all times, ensuring adherence to all the relevant instructions and technical standards.
• You play a key role within the Customer Service organisation.

What you need to succeed

What you need to succeed

• A mechanical engineering background with electrical skills
• Ability to demonstrate proficiency with normal range of hand and power tools
• Able to manage multiple tasks simultaneously
• Good customer service skills including being able to communicate at all levels
• Ability to analyse data and information to help develop solutions
• Willingness to take stand-by shifts and work outside normal working hours after 1 years successful learning period.
• Able to work at heights, most of our warehouses are 35 metres high.
• You are fluent in French

Ideal

• Several years of working experience in an automated industrial or automated material handling environment.
• Able to read and able to find error code in PLCs.

#LI-SM1

Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.