Field Service Engineer

Swisslog; Lyon; Hybrid; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Company car

Flexible schedule

Job summary

Swisslog in France is seeking a Field Service Engineer to support and maintain automated material handling systems at customer sites. You will work independently, taking ownership of tasks and providing reliable service.

Responsibilities include field service support for pallet stacker cranes, conveyors and robotics, ensuring maximum system uptime, and collaborating with the Customer Service team. Travel nationwide with a company car provided; French fluency and hands-on electrical/mechanical

Qualifications

• A mechanical engineering background with electrical skills.
• Ability to demonstrate proficiency with hand and power tools.
• Able to manage multiple tasks simultaneously.
• Good customer service skills including communicating at all levels.
• Ability to analyse data to help develop solutions.
• Willingness to take stand-by shifts and work outside normal hours after 1 year learning period.
• Able to work at heights; most warehouses are 35 metres high.
• Fluent in French.

Responsibilities

• Provide field service engineering support and maintenance for customers in France.
• Maintain advanced material handling equipment such as pallet stacker cranes, conveyors and robotics systems.
• Ensure customer system operation is kept to maximum while adhering to instructions and standards.
• Play a key role within the Customer Service organization.

Skills

Mechanical engineering

Electrical skills

Hand tools

Power tools

Multitasking

Customer service

Data analysis

Stand-by shifts

Work at heights

French fluency

Tools

PLC reading

Job description

Field Service Engineer

Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets. Responsibilities Make an impactStep into an important role at Swisslog as a Field Service Engineer. In this position, your technical skills and customer focus will help ensure the performance and reliability of advanced automated material handling systems at customer site. This is not just a hands-on technical job. It is a chance to become a trusted partner to our customers and a key part of our Customer Service team. You will work independently, take ownership of your tasks, and contribute to a company that values initiative, collaboration, and continuous improvement.

Working flexible from Monday to Saturday. Company car provided and able to use for personal use.

• You will provide field service engineering support and maintenance for our customers based in France.
• You will be responsible for maintaining advanced material handling equipment such as pallet stacker cranes, conveyors and robotics systems.
• You will make sure customer system operation is kept to the maximum at all times, ensuring adherence to all the relevant instructions and technical standards.
• You play a key role within the Customer Service organisation.

Application Requirements

What you need to succeedWhat you need to succeed

• A mechanical engineering background with electrical skills
• Ability to demonstrate proficiency with normal range of hand and power tools
• Able to manage multiple tasks simultaneously
• Good customer service skills including being able to communicate at all levels
• Ability to analyse data and information to help develop solutions
• Willingness to take stand-by shifts and work outside normal working hours after 1 years successful learning period.
• Able to work at heights, most of our warehouses are 35 metres high.
• You are fluent in French

Ideal

• Several years of working experience in an automated industrial or automated material handling environment.
• Able to read and able to find error code in PLCs.