Field Quality Engineer

Iveco Group; Mauléon-Barousse; On-site; EUR 60,000 - 85,000; Full time

Job summary

Iveco Group in France seeks a Field Quality Engineer to combine precise field quality analysis with expert on-site support for critical product issues. The role acts as final escalation, bridging customers, dealers, and internal teams to accelerate root-cause identification and robust issue resolution.

Responsibilities include documenting complex field cases with high-quality data, guiding corrective actions in the field, and delivering advanced diagnostics in collaboration with Engineering.

Qualifications

• Knowledge of vehicle electrification technologies and HV systems.
• Previous experience in similar field quality roles.
• Fluent English communication skills.

Responsibilities

• Provide practical guidance for complex high-priority issues with diagnostics focus.
• Support corrective actions in the field and validate fast containment solutions.
• Deliver advanced diagnostics with Engineering for in-field validation.
• Record field issues with high-quality data and identify root causes.
• Visit fleets/customers to restore confidence with clear communication.

Skills

Vehicle electrification knowledge

High-voltage electrical systems

Field issue escalation

English fluent

Education

HV certification (Nice to have)

Tools

Vector CANalyzer

CANoe

CANape

Data loggers

Oscilloscopes

Job description

Position Summary

This role combines precise field quality analysis with accurate technical escalation, ensuring issues are thoroughly documented to enable fast root‑cause identification while providing expert on‑site support for the most critical product issues

An area (Dealers, country) is assigned to facilitate interactions.

Acting as the final escalation point, it stabilizes complex cases, restores uptime, and confirms root causes through hands‑on diagnostics. Serves as a key bridge between customers, dealers, and internal functions, ensuring clear communication, accurate prioritization, and effective issue resolution.

Drives continuous improvement in product quality, reliability and customer satisfaction by bringing the Customer Voice into the organization and delivering actionable technical feedback.

Fleets & products to be assigned depending on seniority.

Key Responsibilities:

Critical cases support & resolution

• Provide practical guidance in case of complex high‑priority or unresolved issues, with a diagnostics focus
• Support the introduction of corrective actions in the field, providing & validating fast technical containment solutions
• Deliver advanced diagnostics on complex systems working directly with Engineering for in‑field validation of hypotheses

2. Field Issue Configuration & Cross‑Functional Collaboration

• Guarantee that complex field issues are recorded with complete, high-quality technical data, and root causes are identified through data collected such as diagnostics logs, videos, freeze-frame, telematics data, mileage, duty cycle, and environmental conditions
• Escalate critical issues to Engineering, Field Quality, and Product Support with all necessary evidence
• Ensure Issue Master correctness on a global level for full visibility and consistency

3. Dealer / Customer & Fleet Support

• Visit periodically strategic fleets and customers experiencing repeated or severe issues
• Restore customer confidence with clear communication and expert technical actions with expected timelines
• Understand usage conditions (mission profile, terrain, load, application) to support accurate analysis

4. Dealer / Customer Voice Representation

• Gather technical inputs from customers, fleet managers, drivers and dealer technicians as internal ambassador for uptime & satisfaction
• Translate real world usage conditions (load, terrain, climate, application type, driving pattern) into actionable technical insights
• Communicate the true customer impact; downtime, towing events, safety concerns, warranty escalation directly to Quality Product Behavior and/or Manufacturing Quality Team which will be responsible to address properly internally

5. Launches, Training & Knowledge Transfer

• Support Early Warning for launches of new products in the field on selected fleets
• Provide technical feedback to training teams based on emerging issues
• Coach dealer and customer technicians on updated diagnostics procedures and best practices

Requirements:

• Knowledge of vehicle electrification technologies and high-voltage electrical systems
• Previous experience in similar roles
• Languages: fluent English
• Nice to have: French High-Voltage (HV) certification for electric vehicles, with proven capability to work safely on HV components and systems; Experiences with engineering measurement and diagnostic tools such as Vector CANalyzer, CANoe, CANape, data loggers, oscilloscopes, and related validation equipment.
• travel time expected: >50%