Field Ops & Logistics Intern – B2B Coffee (Paris)

Sensaterra; Paris; Hybride; EUR 6 600 - 9 000; Temps partiel

Avantages offerts par ce poste

Office in Paris centre

Navigo transportation reimbursement

Performance bonus

Free beverages at office

Résumé du poste

Sensaterra seeks an Operations Associate for a Paris-based internship focused on B2B client operations. You will help develop customer care services and support field activities, reporting to the Operations Manager and the co-founder in charge of Operations.

The role combines on-site tasks in central Paris with field logistics at client sites and warehouses, including installation, after-sales support, and process optimization to drive efficiency.

Qualifications

• Experience in field operations or field service is a plus.
• Strong customer-facing approach and communication skills.
• Ability to coordinate logistics and handle multiple tasks.
• Proficient in English for client communication.
• Self-motivated and excited about startup growth.

Responsabilités

• Client installation & follow-up: install machines and consumables and manage contract lifecycle.
• Customer support: address B2B after-sales requests within 2 hours to sustain high satisfaction.
• Logistics: prepare packages, coordinate pickups, assist clients with logistics, set up machines, deliver coffee to B2B clients.
• Process optimization: improve processes, foster collaboration across departments, provide efficiency insights.

Connaissances

Field operations

Customer service

Logistics coordination

English proficiency

Proactive mindset

Formation

Driving licence

Description du poste

Sensaterra seeks an Operations Associate for a Paris-based internship focused on B2B client operations. You will help develop customer care services and support field activities, reporting to the Operations Manager and the co-founder in charge of Operations.

The role combines on-site tasks in central Paris with field logistics at client sites and warehouses, including installation, after-sales support, and process optimization to drive efficiency.