Field Engineer

AVASO Technology Solutions Ltd; Paris; On-site; EUR 40,000 - 60,000; Full time

Job summary

AVASO Technology Solutions Ltd in Paris is seeking an Onsite End User Computing Level 2 Engineer to ensure a reliable and efficient computing experience for users at client sites. You will deliver technical support, troubleshoot issues, and maintain end-user computing environments across desktops, laptops, and mobile devices.

Responsibilities include onsite hardware/software issue resolution, setup assistance, and collaboration with remote teams to tackle complex problems while ensuring SLAs are

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field.
• Strong experience delivering onsite Level 2 end-user support in Windows and macOS.
• Excellent customer service and VIP support capabilities.

Responsibilities

• Provide onsite level 2 technical support to end-users, addressing hardware and software issues in person.
• Diagnose and resolve hardware and software problems for desktops, laptops, and mobile devices on the client's premises.
• Assist end-users with setup, configuration, and software installations.
• Manage and prioritize service desk tickets for onsite support, ensuring prompt issue resolution and adherence to SLAs.
• Collaborate with remote support teams to resolve complex issues as required.
• Document all support interactions and resolutions for future reference.
• Install, update, and troubleshoot operating systems, software applications, and productivity tools onsite.
• Assist end-users in resolving issues related to email, collaboration software, and business applications.
• Perform hardware maintenance, upgrades, and replacements at client locations.
• Manage hardware inventory and track assets for efficient resource allocation.
• Provide in-person training and create user-friendly documentation.

Skills

Active Directory

Customer service

VIP support

Excellent communication

Education

Bachelor’s degree in computer science / IT or related field

Tools

Office 365

Microsoft Office Suite

Job description

Position Overview:

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

Location:

Paris, France (Onsite/ Customer Locations with Remote Support Capability)

Position type:

Full-Time Contract

Job Summary:

As an Onsite End User Computing Level 2 Engineer at AVASO you will be an essential part of our client support team, ensuring that end-users have a reliable and efficient computing experience within their workplaces. Your responsibilities will include delivering technical support, troubleshooting issues, and maintaining end-user computing environments, covering desktops, laptops, mobile devices, and associated software and peripherals.

Responsibilities:

Onsite Technical Support:

• Provide onsite level 2 technical support to end-users, addressing hardware and software issues in person.
• Diagnose and resolve hardware and software problems for desktops, laptops, and mobile devices on the client's premises.
• Assist end-users with setup, configuration, and software installations.
• Manage and prioritize service desk tickets for onsite support, ensuring prompt issue resolution and adherence to service level agreements (SLAs).
• Collaborate with remote support teams to elevate and resolve complex issues as required.
• Document all support interactions and resolutions for future reference.

Software and Application Support:

• Install, update, and troubleshoot operating systems, software applications, and productivity tools onsite.
• Assist end-users in resolving issues related to email, collaboration software, and business applications within their work environment.

Hardware Maintenance:

• Perform hardware maintenance, upgrades, and replacements at client locations.
• Manage hardware inventory and track assets to ensure efficient resource allocation and replacement planning.

End-User Training:

• Provide in-person guidance and training to end-users to improve their technical skills and knowledge.
• Create and deliver user-friendly documentation and guides for common tasks and known issues.

Security and Compliance:

• Assist in implementing and maintaining security policies onsite, ensuring compliance with company and industry standards.
• Stay informed about security threats and best practices, taking proactive measures to address vulnerabilities within the client's environment.
• Collaborate with other IT teams and client departments to resolve cross-functional issues and projects on location.
• Participate in knowledge sharing and mentoring junior team members.

Base Skill Set:

• Bachelor’s degree in computer science, Information Technology, or a related field (preferred).
• Proven experience as an Onsite End User Computing Level 2 Engineer or a similar role.
• Excellent working knowledge of Active Directory.
• Excellent customer service and communication skills including providing VIP support.
• Experience supporting large Windows-based environments to desktop level 2 with emphasis on Win 7 OS upwards / Office 2010 and O365.
• Advanced knowledge of Microsoft Office suite of applications.
• Excellent written and verbal communication and customer service skills with proven ability to work in fast-paced environments.
• Commercial experience in an IT support technician role that includes 4 years of technical support experience in a hybrid Windows and MAC environment.
• Experience in working with a helpdesk operation, including Windows and Mac clients.
• 4 years’ Experience with mobile applications/products including iPhone, iPad, and Android Platforms Expertise in iPad / iPhone.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.