EU Fulfillment Ops Lead – France-Based

Fanatics Inc.; Paris; Hybrid; EUR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Fanatics is seeking a Head of Operations – EU Fulfilment to lead end-to-end customer fulfilment across the EU. Based in France, you will build capacity, partner with 3PLs, and drive delivery speed, cost efficiency, and quality across all verticals.

You will lead cross-functional teams, set operational strategy, and use data, automation, and AI-enabled insights to optimise performance and fan experience across the region.

Qualifications

• 10+ years of operational leadership experience within multi-site or omni-channel organisations.
• Proven experience managing 3PLs, including SLA ownership, contract management, and performance governance.
• Strong understanding of the end-to-end supply chain, from first mile through to final mile delivery.
• Demonstrated track record as a change leader, owning and driving transformation across operational environments.
• Effective communicator and influencer with the ability to operate in regional, matrixed stakeholder environments.
• France-based operational experience is essential to lead on-the-ground operations.
• Experience developing and executing operational plans that deliver measurable improvements in speed, cost, and quality across multiple verticals and geographies.

Responsibilities

• Lead end-to-end EU fulfilment across owned and third-party operations.
• Partner with UK/EU leaders to align supply chain plans.
• Build high-performing teams and embed accountability with 3PL partners.
• Improve delivery speed, reduce costs, and lower defect rates across EU.
• Translate capital projects into ROI and tangible service benefits.
• Apply AI and data-driven tools to improve efficiency and outcomes.

Skills

Operational leadership

3PL management

SLA ownership

Contract management

Performance governance

End-to-end supply chain

Change leadership

Stakeholder management

France-based operations

Job description

Fanatics is seeking a Head of Operations – EU Fulfilment to lead end-to-end customer fulfilment across the EU. Based in France, you will build capacity, partner with 3PLs, and drive delivery speed, cost efficiency, and quality across all verticals.

You will lead cross-functional teams, set operational strategy, and use data, automation, and AI-enabled insights to optimise performance and fan experience across the region.