Enterprise Services Engineer

Tanium; France; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Tanium is looking for an Enterprise Services Engineer to significantly impact our customers. In this role, you'll work closely with clients to maintain and optimize the Tanium platform, solving complex technical issues. A strong background in IT and Systems Administration, along with troubleshooting skills, is essential.

The position requires a BA/BS degree and offers opportunities for professional growth in a collaborative team environment. The ideal candidate should be proficient in languages such as German, Spanish, or French.

Qualifications

• 5+ years of experience in IT/Consulting.
• 5+ years in Systems Administration/Engineering, hands-on Tanium experience preferred.
• Ability to speak German, Spanish, or French is a plus.

Responsabilités

• Operationalize, administer, and maintain the Tanium Platform.
• Conduct daily health checks and collaborate with Technical Support Engineers.
• Document best practices and provide technical direction to customer IT staff.

Connaissances

Troubleshooting skills

Technical communication

Knowledge of endpoint security

Systems management

Utility scripting (Bash, PowerShell, Python)

Formation

BA/BS or equivalent experience

Description du poste

The Basics

At Tanium, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium's customers as hands‑on‑keyboard experts for both remote and on‑site engagements. You will operate in a highly team‑based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer's success by operating and maintaining the Tanium platform and its modules to achieve customer‑specific Operations, Risk, Compliance, Asset, and Security‑focused outcomes, either remotely or on site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.

What You’ll Do

• Work closely with our customers to
  • Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
  • Identify opportunities for our customers to get greater value from the Tanium platform
  • Consistently and cogently address our customers’ needs through astute verbal and written communication skills
• Conduct daily health‑checks on assigned accounts & work with Technical Support Engineers on strategic customer activities
  • Contribute to and track activity, after action, root cause and daily status reports
  • Document best practices and Play Book entries
  • Work closely with CSMs on improving Tanium operational status within key accounts
  • Provide technical direction to customer IT support staff

We’re Looking For

Education:

• BA/BS or equivalent experience required

Experience:

• 5+ years of experience in IT/Consulting
• 5+ years of experience in Systems Administration/EngineeringHands‑on Tanium experience will be a major plus
• Ability to speak German, Spanish or French will be a major plus
• Strong troubleshooting skills
• Ability to articulate and communicate
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
  • Endpoint Security
  • Endpoint Support/Troubleshooting
  • Incident response
  • Systems Management
  • Systems Administration
  • Software Engineering
  • Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
• Demonstrated critical thinking skills
• Ability to break a problem down into manageable, ordered pieces
• Ability to convey problem statement and plan of attack to others

Equal Opportunity and Availability of Reasonable Accommodation

Tanium is an Equal Opportunity and Affiant Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre‑employment testing or requirements, please contact [e-mail]. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.