Dispatcher

JLG Industries; Tonneins; Sur place; EUR 36 000 - 56 000; Plein temps

Résumé du poste

JLG Industries, a global maker of access equipment, is seeking a Service Coordinator Sr in Aftermarket to join our team. This role focuses on administering warranty activities, retrofits, service reports, and coordinating truck records and parts across the network.

You will liaise with customers, suppliers, field reps and internal teams, plan service activities, and drive continuous improvements while ensuring accurate data and timely communications.

Qualifications

• High School Diploma or GED with 1+ year(s) of relevant experience.
• Ability to travel up to 10% of the time.
• Experience in planning, administrative, or customer service roles.
• Experience with ERP systems is preferred.

Responsabilités

• Manage the order to cash process for the service.
• Coordinate service partners and oversee technicians daily.
• Quote and coordinate major repairs and refurb projects.
• Maintain data parts and quotes with providers and customers.
• Organize and document technical and safety training for stakeholders.
• Support parts related questions and shipments with the team.
• Provide various reports including warranty claims data entry.
• Drive continuous improvements and project work.

Connaissances

Planning and administrative

Customer service

Microsoft Office

ERP systems

Technical understanding

Automotive equipment knowledge

Formation

High School Diploma or GED

Description du poste

About JLG, An Oshkosh Company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world. As a Service Coordinator Sr in Aftermarket, you will administer and coordinate warranty, retrofits, and service reports, truck records of vehicles, parts, and products. May serve as a liaison between customers and the company in providing information concerning vehicles, warranty, service reports, suppliers, field representatives, pricing, government contracts, scheduling, billing, shipping, quality, sales, monitoring sales opportunities, forecasting and as directed.

YOUR IMPACT

These duties are not meant to be all-inclusive, and other duties may be assigned:

• Manage the order to cash process for the service.
• Follow up with internal and external partners/customers.
• Plan and coordinate service partners and oversee service technicians daily in coordination with the external customers.
• Quote and coordinate major repairs and refurb projects.
• Maintain data parts and quotes with service providers and external customers.
• Organize, coordinate and document technical and safety training for internal and external customers; connect with training providers and/or clients.
• Support parts related questions; provide parts shipment information and by using the appropriate methods, tools, procedures, and guidelines.
• Liaison with parts coordination team, ensures that all customer questions are answered.
• Provide various reports, including data entry of warranty claims and administrative support to the team as needed.
• Work on continuous improvements and projects.
• Provide accurate and up to date information.

Minimum Qualifications

• High School Diploma or GED and one (1) or more years of relevant experience; or previous contracting experience with Oshkosh Corporation; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
• Ability to travel up to 10% of the time.

Standout Qualifications

• Relevant experience in planning, administrative, or customer service.
• Proficient in Microsoft Office Suite; Word, PowerPoint, SharePoint, etc.
• Experience working with enterprise resource planning (ERP) system.
• Basic technical understanding.
• Prior experience in automotive or heavy-duty equipment.

WORKING CONDITIONS

The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.