Director of Global Client Enablement — Open Platform

United States Digital Space LLC; Paris; Sur place; EUR 100 000 - 140 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Retirement plan

Vision & dental insurance

Paid time off

Employee discounts

Mental health days

Résumé du poste

WPP Media is seeking a Director of Global Client Enablement to oversee enablement activities for a portfolio of global client accounts hubbed in France. You will drive adoption, engage with clients, agencies, and internal teams to deliver measurable value from our Open platform and DTA services.

You will ensure enablement plans are executed, client teams are trained and supported, and feedback loops are established to improve the user experience.

Qualifications

• Experience in client enablement, customer success, or training.
• Tech or data-driven environment experience.
• Excellent communication and stakeholder skills.
• Ability to drive adoption and measurable value.

Responsabilités

• Client enablement oversight: manage programs for a portfolio of large global client accounts within your cluster. Ensure clients are onboarded, trained on WPP Open and related tools, and supported through adoption phases.
• Hands-on enablement delivery: conduct product walkthroughs, demos, and training sessions tailored to client needs.
• Collaboration & liaison: act as the primary enablement contact for your cluster, connecting clients with product, engineering, and data strategy teams.
• Cross-Studio integration & ownership: facilitate integration with Open team on cross-studio deployments and governance across markets.
• Represent open enablement in cross-studio workstreams to drive alignment and deployment readiness.
• Performance tracking & reporting: monitor adoption metrics and client satisfaction; adjust strategies accordingly.
• Support for growth & retention: assist in new business pitches and client retention with enablement materials and case studies.

Connaissances

Client enablement

Customer success

Training

Product advocacy

Stakeholder management

Cross-functional collaboration

Outils

WPP Open

Agent Hub

Open Intelligence

Description du poste

WPP Media is seeking a Director of Global Client Enablement to oversee enablement activities for a portfolio of global client accounts hubbed in France. You will drive adoption, engage with clients, agencies, and internal teams to deliver measurable value from our Open platform and DTA services.

You will ensure enablement plans are executed, client teams are trained and supported, and feedback loops are established to improve the user experience.