Directeur des opérations (Sr Operations manager)

DHL Express; Fort-de-France; Sur place; EUR 85 000 - 115 000; Plein temps

Résumé du poste

DHL Express is seeking an experienced Operations Leader in Martinique to optimize pickup and delivery activities, ensure safety, security, and regulatory compliance, and manage annual budgets and assets. You will oversee DHL Express operations across Pickup, Delivery, Terminal Handling, and Customs to meet service levels while maintaining cost discipline.

The role demands strategic planning, people leadership, and hands-on execution with a focus on continuous improvement and process

Qualifications

• Bachelor’s degree in Engineering required; Master’s degree (MBA or MSc.) in Logistics, Project Management, or a related field preferred.
• Minimum of 6 years of progressive experience in express logistics or a similar operational environment.
• Degree in Business Management is an advantage

Responsabilités

• Lead and oversee all pick-up and delivery operations to ensure shipments are handled safely, efficiently, and on time.
• Lead and oversee daily DHL Express operations across Pickup & Delivery, Terminal Handling, and Customs, ensuring full compliance with GSOP standards, Dangerous Goods (DG) regulations, and all applicable customs and trade requirements.
• Drive operational excellence by monitoring performance, ensuring service quality, and implementing corrective actions where required.
• Ensure full compliance with import/export regulations, customs requirements, duties, and tariffs.
• Take ownership of overall Service Center performance, proactively addressing challenges and continuously improving operational effectiveness.
• Develop, implement, and maintain policies and procedures that support safe, efficient, and compliant operations.

Connaissances

Customer focus

Bilingual French/English

Leadership

Analytical thinking

Communication skills

Interpersonal skills

Regulatory knowledge

Under pressure

Formation

Bachelor’s degree in Engineering

Master’s degree MBA or MSc in Logistics/PM

Business Management degree advantage

Outils

Six Sigma / DMAIC

IATA Dangerous Goods (CAT 4 & 5)

TAPA, IATA

Project Management (PMP or Prince II)

Fire Safety and First Aid / CPR

Description du poste

Job Summary

Provides operational management and support to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. Ensures compliance with safety, security, regulatory, and company policies, while managing financial and budgetary aspects of the operation.

Key Tasks

Operational Excellence

• Lead and oversee all pick-up and delivery operations to ensure shipments are handled safely, efficiently, and on time, in alignment with DHL standards, government regulations, and customer expectations.
• Lead and oversee daily DHL Express operations across Pickup & Delivery, Terminal Handling, and Customs, ensuring full compliance with GSOP standards, Dangerous Goods (DG) regulations, and all applicable customs and trade requirements.
• Drive operational excellence by monitoring performance, ensuring service quality, and implementing corrective actions where required.
• Ensure full compliance with import/export regulations, customs requirements, duties, and tariffs.
• Take ownership of overall Service Center performance, proactively addressing challenges and continuously improving operational effectiveness.
• Develop, implement, and maintain policies and procedures that support safe, efficient, and compliant operations.

Planning, Reporting, and Financial Management

• Contribute to the development and execution of operational plans and budgets aligned with organizational goals.
• Monitor financial and operational performance, preparing productivity, efficiency, and performance reports to support data-driven decision-making.
• Ensure company assets, including the vehicle fleet, are maintained both mechanically and administratively to the highest standards.

Performance Monitoring & Continuous Improvement

• Analyze key performance indicators (KPIs) to assess operational efficiency and identify improvement opportunities.
• Design and implement strategies to optimize processes, reduce costs, and enhance service quality.
• Champion best practices and continuous improvement initiatives to drive operational excellence and customer satisfaction.

Safety, Security, and Risk Management

• Enforce all safety and security protocols, fostering a culture of accountability and care for people, assets, and shipments.
• Conduct regular risk assessments and implement corrective actions to mitigate operational, safety, and security risks.
• Ensure compliance with local and international safety and security standards at all times.

People Leadership & Development

• Lead, motivate, and inspire teams to achieve peak productivity, performance, and engagement.
• Hire, coach, train, and develop employees, building a high-performing and customer-focused workforce.
• Facilitate internal training programs and support professional growth across the team.
• Perform additional job-related duties as assigned by the Country Manager.

Skills And Qualifications

Education & Experience

• Bachelor’s degree in Engineering required; Master’s degree (MBA or MSc.) in Logistics, Project Management, or a related field preferred.
• Minimum of 6 years of progressive experience in express logistics or a similar operational environment.
• Degree in Business Management is an advantage

Certifications (Preferred)

• Six Sigma / DMAIC
• IATA Dangerous Goods (CAT 4 & 5)
• TAPA, IATA
• Project Management (PMP or Prince II)
• Fire Safety and First Aid / CPR

Competencies

• Strong customer focus with solid business acumen and influencing skills.
• Fluent in French and English (written and spoken)
• Proven leadership ability to drive team performance and operational results.
• Excellent analytical, problem-solving, and decision-making skills.
• Clear, confident written and verbal communication skills.
• Strong interpersonal skills with the ability to collaborate across functions.
• In-depth knowledge of shipment clearance, delivery processes, and regulatory requirements is a strong advantage.
• Ability to perform effectively under pressure in a dynamic, time-sensitive environment.