Deployment and Support Engineer France

Ateme; Rennes; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Ateme is seeking a Customer Deployment and Support Engineer based in Rennes or Paris to drive deployments of Ateme solutions and provide expert customer support across multiple channels.

The role covers factory acceptance testing, solution interoperability, and training for key customers, with travel across EMEA. Strong Linux, networking, and container skills are essential.

Qualifications

• Engineering diploma in computer science or related field.
• Native/bilingual French (C2) and fluent English; additional languages a plus.
• Mid to senior technical experience in customer support and deployment/R&D.

Responsabilités

• Lead internal project kick-off meetings, factory integration and project delivery with cross-team alignment.
• Manage deployment schedules and optimize efficiency.
• Identify project risks and develop mitigation plans.
• Maintain strong customer relationships and regular progress reporting.
• Manage incidents from submission to resolution in multichannel support (phone, email, chat, onsite).
• Analyze technical issues reported by customers; replicate issues in test platforms.

Connaissances

Linux administration

Networking

Docker

Kubernetes

Cloud deployment

Formation

Engineering degree

Outils

Jira

Description du poste

If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-Engineering teams.

Ateme (PARIS: ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms like Netflix.

Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue.

Guided by a robust CSR policy, we are committed to make the entertainment and video experience captivating, greener, accessible to everyone, as well as promote our employees’ well-being and ethical business practices.

At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions.

Join our international team for an exciting journey in shaping the future of video!

Customer Deployment and Support Engineer

EMEA - Northern Europe.

Main activities

• Lead internal project kick-off meetings, Factory integration and project delivery ensuring alignment across teams,
• Manage project deployment schedules, optimizing efficiency,
• Identify project risks and develop comprehensive mitigation plans,
• Foster and maintain strong relationships with customers,
• Regularly report project progress to management, proactively identify and address issues that could impact project success.

Customer Support

• Deliver multichannel (Phone, e-mail, chat and onsite) technical support to customers,
• Manage incidents from submission to resolution, ensuring timely and effective solutions,
• Conduct in-depth analysis of technical issues reported by customers,
• Elaborate and replicate issues in test platforms to facilitate efficient problem resolution,
• Manage CRM (Jira) database: incident tracking and management,
• Validate new features, patches and hot fixes with customers,
• Contribute to the continuous improvement of the support process.

Project Deployment

• Perform the Factory Acceptance Test,
• Verify interoperability between Ateme solutions and customer ecosystems,
• Deploy platforms in customer infrastructures,
• Generate comprehensive project and maintenance documentation,
• Prepare and deliver technical training sessions to key customers,
• Manage Site Acceptance Tests,
• Create and maintain technical notes for our product knowledge base,
• Contribute to the improvement of project deployment processes,
• Provide internal support to other teams, particularly in pre-sales activities.

Experience Required

• Engineering diploma in computer science or related technical fields,
• C2 level (native/bilingual) French and fluent English are required; any other languages are a plus,
• Mid to senior technical experience in customer support and deployment and/or R&D,
• Strong skills in Linux Administration,
• Good understanding of Networking (TCP/IP, VLAN, Multicast, Wireshark),
• Good technical skills in container virtualization (docker), Kubernetes and Cloud deployment solutions,
• Cultural Knowledge on video streaming protocols and digital video,
• Strong verbal and written communications skills with an ability to navigate and communicate at all levels,
• Good problem investigation and solving skills,
• Ability to work within a multi-cultural team and travel in different EMEA countries.

Location

Rennes or Paris (Velizy-Villacoublay), France

EQUAL EMPLOYMENT OPPORTUNITY

Ateme SA and all its subsidiaries is an Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.