Department Manager - Avenue Montaigne

Brunello Cucinelli; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Brunello Cucinelli in Paris seeks a Department Manager to lead the store team, provide an exceptional shopping experience, and act as a reference point for customers in line with our brand philosophy.

The role requires the ability to coach staff, maintain high service standards, and collaborate with HQ on events and CRM initiatives. Fluency in French and English is mandatory, with additional languages considered an asset.

Qualifications

• Requires at least 5 years in Luxury Retail with proven management experience.
• Requires strong business acumen and customer understanding.
• Fluent in French and English; other languages are a plus.

Responsabilités

• Lead and coach the sales team on the shop floor to drive targets and service excellence.
• Ensure customer service and selling ceremony align with brand guidelines.
• Organize events and trunk shows to acquire new customers and build CRM actions.
• Coordinate with Store Management and HQ, and report on opportunities for improvement.
• Maintain Visual Guidelines and product knowledge updates for the team.
• Support stock team during inventories and ensure store operations follow HQ guidelines.

Connaissances

People management

Luxury retail experience

Customer focus

Bilingual: French & English

Communication and mentorship

Outils

Xstore

Salesforce CRM

Description du poste

In Brunello Cucinelli the Department Manager covers a key function in providing support to the Business. Requirements include helping run the concession, being a guide to the team and acting as a reference point for customers.

Role responsibilities:

The Department Manager is responsible for leading the team by example and ensuring the correct management of the corner. In particular, the person will be in charge of:

• Cultivating a relationship with customers through an active and continuous presence on the shop floor and by providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.
• Communicating clearly, correctly and courteously in their mother tongue and other foreign languages with both clients and colleagues, whilst also actively listening and paying attention in order to establish mutual trust.
• Promoting the achievement of assigned targets, guiding sales operations and ensuring that both customer service and the selling ceremony are compliant with company guidelines, with the aim of providing all customers with a special experience.
• Supporting the Store Managament and the HQ, in organizing events and trunk shows in order to introduce new customers to the Brunello Cucinelli world, to instil and increase loyalty and to provide further ideas on CRM actions to be implemented.
• Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines.
• Enriching its presence in the concession through a careful interpretation of the Brunello Cucinelli style, ensuring a continuous update on products and new collections for the team and themselves.
• Guiding the team in maximizing sales and performance and reporting any missed opportunities to management, allowing potential corrective actions to be implemented.
• Motivating the Sales team in carrying out daily activities with a sense of responsibility. Furthermore, in order to guarantee continuous improvement is responsible for ensuring each team member receives constant feedback.
• Safeguarding and promoting respect and collaboration between colleagues through coaching and group or one-to-one meetings.
• Supporting the stock team, when required, especially during inventories.
• Ensuring that the retail operations procedures and the guidelines provided by HQ are respected.
• Cultivating direct contact with the headquarters.
• Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.

Qualifications:

For the role of Department Manager we are seeking a candidate with at least 5 years of experience in Luxury Retail and with a proven management experience.

To be successful in this role, it is absolutely essential that applicants possess the ability to demonstrate a strong business acumen and a solid understanding of both market and customers, together with a people management e development skill.

The knowledge of French and English is mandatory while fluency in a third language will be considered as plus.

Selection Process:

At Brunello Cucinelli, the person is placed at the centre of every process. For this reason, each application is reviewed with genuine care and respect by a member of our Human Resources Department, as we believe in the value of human insight, guided by careful consideration rather than automated processes.

Should a professional profile resonate with the role, the candidate will take part in a clear and structured selection process, beginning with an initial telephone conversation with a member of the People & Culture team, which may be followed by an interview with the line manager; any further steps will be progressively shared.

Brunello Cucinelli is committed to ensuring equal opportunities, nurturing a working environment that embraces inclusion and honours diversity, aligned with our corporate values.