DEPARTMENT MANAGER

SARL BRUNELLO CUCINELLI FRANCE; France; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Brunello Cucinelli France is seeking a Department Manager to lead the store team by example, cultivate customer relationships, and uphold the brand’s premium image on the shop floor.

You will drive sales performance, guide daily operations, organize trunk shows and events, ensure visual standards, and collaborate with headquarters and stock teams to deliver a world-class shopping experience and sustained growth.

Qualifications

• At least 5 years of Luxury Retail management experience.
• Strong business acumen with understanding of markets and customers.

Responsabilités

• Lead the team by example and ensure correct management of the space.
• Cultivate relationships with customers through active presence on the shop floor and provide a unique service.
• Promote achievement of targets, guide sales operations and ensure customer service and selling ceremony align with guidelines.
• Organize events and trunk shows to introduce new customers to the Brunello Cucinelli world.
• Maintain high standards through Visual Guidelines and product knowledge updates for the team.
• Motivate staff and provide constant feedback; report missed opportunities for corrective actions.
• Support stock team during inventories and liaise with HQ and People & Culture as needed.
• Utilize IT tools (Xstore, Salesforce) and stay updated with new systems.

Connaissances

People management

Sales leadership

Customer service

Business acumen

French & English

Outils

Xstore

Salesforce

Description du poste

Profile

In Brunello Cucinelli the Department Manager covers a key function in providing support to the Business. Requirements include helping run the concession, being a guide to the team and acting as a reference point for customers.

Role responsibilities

The Department Manager is responsible for leading the team by example and ensuring the correct management of the space. In particular, the person will be in charge of: Cultivating a relationship with customers through an active and continuous presence on the shop floor and by providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines. Communicating clearly, correctly and courteously with both clients and colleagues, whilst also actively listening and paying attention in order to establish mutual trust. Promoting the achievement of assigned targets, guiding sales operations and ensuring that both customer service and the selling ceremony are compliant with company guidelines, with the aim of providing all customers with a special experience. Supporting the Store Managament and the HQ, in organizing events and trunk shows in order to introduce new customers to the Brunello Cucinelli world. Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines. Enriching its presence through a careful interpretation of the Brunello Cucinelli style, ensuring a continuous update on products and new collections for the team and themselves. Guiding the team in maximizing sales and performance and reporting any missed opportunities to management, allowing potential corrective actions to be implemented. Motivating the Sales team in carrying out daily activities with a sense of responsibility. Furthermore, in order to guarantee continuous improvement is responsible for ensuring each team member receives constant feedback. Supporting the stock team, when required, especially during inventories. Cultivating direct contact with the headquarters. Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.

Qualifications

For the role of Department Manager we are seeking a candidate with at least 5 years of experience in Luxury Retail and with a proven management experience. To be successful in this role, it is absolutely essential that applicants possess the ability to demonstrate a strong business acumen and a solid understanding of both market and customers, together with a people management e development skill. The knowledge of French and English is mandatory while fluency in a third language will be considered as plus.

Selection Process

At Brunello Cucinelli, the person is placed at the centre of every process. For this reason, each application is reviewed with genuine care and respect by a member of our Human Resources Department, as we believe in the value of human insight, guided by careful consideration rather than automated processes. Should a professional profile resonate with the role, the candidate will take part in a clear and structured selection process, beginning with an initial telephone conversation with a member of the People & Culture team, which may be followed by an interview with the line manager; any further steps will be progressively shared. Brunello Cucinelli is committed to ensuring equal opportunities, nurturing a working environment that embraces inclusion and honours diversity, aligned with our corporate values.

Company Story

Brunello Cucinelli The Brunello Cucinelli story started in 1978 in Solomeo, a small historical hamlet in Italy that has always been the beating heart of the company. We strive to follow the rhythms of the land we live in and to cherish its rich traditions, drawing inspiration from the natural and artistic beauties that surround us. Specialised in high-quality cashmere production, our company has developped over time a personal vision of contemporary and refined elegance, which is reflected in our proudly Made in Italy ready-to-wear collections for Women, Men and Kids, as well as in our Lifestyle accessories line. High craftsmanship and premium-quality materials nurture our continuous aesthetic research, the most authentic meaning of our identity. We are committed to passing on the legacy of our land to younger generations, and we work every day to build and support trust-based relationships with all our collaborators, aiming to promote the individual talent that is indispensable for balanced, respectful and lasting growth.