DENZA Mobile Service Engineer

BYD Europe; Courbevoie; On-site; EUR 45,000 - 65,000; Full time

Job summary

DENZA is expanding its premium aftersales capability across Europe and seeks a skilled Mobile Service Engineer to deliver high-quality technical support directly to end customers. You will diagnose, repair and maintain DENZA vehicles on-site, while also providing remote guidance using OEM tools and data platforms.

The role requires travel within the region and strong customer-facing skills. Ideal candidates have 3–5 years in automotive service, EV high-voltage experience and fluent English plus

Qualifications

• 3–5 years’ technical experience in automotive service or equivalent.
• Practical experience with electric vehicle high-voltage systems.
• Hands-on experience as Mobile Service Technician, Workshop Technician or Diagnostic Technician is a plus.
• Fluent in English and the local market language.

Responsibilities

• On-site diagnostics, repairs and maintenance for DENZA vehicles.
• Provide remote technical support using OEM tools and remote platforms.
• Escalate complex issues to Quality, R&D and Technical teams and coordinate follow-up actions.
• Perform diagnostics and data analysis using diagnostic systems and data platforms.
• Record quality-related information and drive corrective actions.
• Represent DENZA with a premium service mindset and customer reassurance.
• Complete accurate service reports and update case management systems.

Skills

Diagnostics

Remote support

HV safety

Data analytics

Customer focus

Field work

Tools

OEM diagnostics tools

Remote support platforms

Digital repair Systems

Job description

DENZAisexpandingitspremiumaftersalescapabilityacrossEurope.Wearelookingforaskilledandcustomer-focusedMobileServiceEngineertodeliverhigh-qualitytechnicalsupportdirectlytoourendcustomers.

Key Responsibilities

1. On-site Technical Service: Deliver professional on-site diagnostics, repairs and maintenance for DENZA vehicles, ensuring timely and accurate resolution of technical issues.
2. Remote Troubleshooting: Provide remote technical support and guidance using OEM diagnostic tools and remote support platforms to resolve customer issues efficiently.
3. Issue Escalation & Coordination: Escalate complex technical matters to Quality, R&D and Technical teams; coordinate follow-up actions to secure robust solutions.
4. Advanced Diagnostics & Data Analysis: Use diagnostic systems and big-data platforms to analyse fault patterns, perform predictive diagnostics and monitor case progress in real time.
5. Quality Feedback & Continuous Improvement: Capture and report quality-related information from field interventions; drive corrective actions and verify effectiveness of market solutions.
6. Customer Experience: Represent DENZA on-site with a premium service approach, maintaining clear communication, professionalism and customer reassurance at all times.
7. Documentation & Reporting: Complete accurate service reports, log diagnostic data and update case management systems in a timely manner.

Professional Background

• 3–5 years’ technical experience in automotive service, preferably with premium or electric vehicle brands (e.g. Mercedes‑Benz, BMW, Audi, Tesla, Volvo).
• Practical experience working on mechanical, electrical and high-voltage EV systems.
• Previous roles as Mobile Service Technician, Workshop Technician, Diagnostic Technician or Technical Specialist are advantageous.

Technical Skills

• Strong diagnostic and troubleshooting capabilities across vehicle systems.
• Familiarity with OEM diagnostic tools, remote support platforms and digital repair systems.
• Knowledge of high-voltage safety procedures and EV architecture.
• Ability to interpret technical data, failure patterns and quality reports.

Soft Skills & Behaviours

• Customer-focused with excellent communication skills consistent with premium service standards.
• Ability to work independently in the field with discipline, reliability and a sense of ownership.
• Structured problem solver who remains calm and confident when interacting with customers.
• Team player who collaborates effectively with internal stakeholders to drive solutions.

Other Requirements

• Valid driving licence and willingness to travel within the region for on-site interventions.
• Fluent in English and the local market language.
• Commitment to comply with health and safety procedures, including high-voltage safety protocols.