Delivery & Customer Experience Leader - Logistics

Otis Elevator Co.; Gien; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Otis Elevator Co. in France seeks a Distribution and Customer Support Manager to lead a team handling delivery operations, coordinating between customers, transportation partners, and production teams to ensure on-time delivery and service quality.

The role requires a Master’s in a related field and proven leadership, with strong analytical skills and English proficiency for international interactions. The position emphasizes process digitalization and continuous improvement.

Qualifications

• Master's degree in Supply Chain, Logistics, Transportation, or related field.
• Proven experience in team management and operational leadership.

Responsabilités

• Manage Transportation Operations: ensure information availability, optimize plans, and support escalations.
• Oversee Ocean Freight Activities: coordinate packaging and maritime freight services.
• Ensure Customer Satisfaction: maintain proactive communication and manage risks.
• Develop Carrier Performance: monitor KPIs and lead improvement plans with partners.
• Contribute to the Transformation of the Department: identify improvements and support digitalization.

Connaissances

Analytical skills

Leadership

Customer focus

English proficiency

Formation

Master's degree in Supply Chain/Logistics

Outils

Excel

Power BI

Power Automate

Description du poste

Otis Elevator Co. in France seeks a Distribution and Customer Support Manager to lead a team handling delivery operations, coordinating between customers, transportation partners, and production teams to ensure on-time delivery and service quality.

The role requires a Master’s in a related field and proven leadership, with strong analytical skills and English proficiency for international interactions. The position emphasizes process digitalization and continuous improvement.