Data Center Operations Lead — Mandarin Speaker (Paris)

Titanicom Tech Limited; Paris; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

International projects

Career development

Technical training

Global support

Competitive salary

Job summary

TITANICOM seeks an IT Operations Expert to support large-scale data center operations in Paris, France. The role focuses on on-site IDC operations, server hardware maintenance, troubleshooting, incident management, and process improvements.

Fluent Chinese/Mandarin and at least 3 years of hands-on data center experience are mandatory. You will coordinate with internal teams and external stakeholders to ensure reliability of critical infrastructure.

Qualifications

• Fluent Chinese/Mandarin communication is mandatory.
• Minimum 3 years of hands-on data center IT operations experience.
• Proven server hardware installation and replacement experience.
• Practical knowledge of server infrastructure, network equipment, and structured cabling.
• Experience handling incidents and service requests within SLA requirements.
• Familiarity with SOP/EOP procedures and incident management.
• Ability to diagnose and resolve hardware/infrastructure issues independently.
• Strong communication and coordination skills.
• On-site work in Paris, France.

Responsibilities

• Manage daily on-site data center IT operations, maintenance, inspections, and technical support on a 5×8 schedule.
• Troubleshoot server hardware issues (HDDs/SSDs, CPUs, GPUs, memory, etc.).
• Perform server installation, hardware replacement, rack-and-stack, deployment, and decommissioning.
• Support structured cabling activities including copper and fiber-optic work.
• Respond to incidents, manage work orders and service requests, ensure timely SLA-based resolution.
• Conduct root cause analysis and coordinate corrective actions.
• Maintain SOP/EOP procedures and optimize operational workflows.
• Identify operational risks and ensure reliability and continuity.
• Coordinate with engineering teams, vendors, customers, and stakeholders.
• Lead operational improvements and document/report on activities.

Skills

Chinese/Mandarin

Data center operations

Server hardware installation

Troubleshooting

Incident management

SLA management

Communication

On-site work

Tools

Dell servers

HPE servers

Lenovo servers

Supermicro

Job description

TITANICOM seeks an IT Operations Expert to support large-scale data center operations in Paris, France. The role focuses on on-site IDC operations, server hardware maintenance, troubleshooting, incident management, and process improvements.

Fluent Chinese/Mandarin and at least 3 years of hands-on data center experience are mandatory. You will coordinate with internal teams and external stakeholders to ensure reliability of critical infrastructure.