IT Operations Expert (Data Center / IDC)

Titanicom Tech Limited; Paris; Presencial; EUR 70 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International projects

Career development

Technical training

Global support

Competitive salary

Resumo da oferta

TITANICOM seeks an IT Operations Expert to support large-scale data center operations in Paris, France. The role focuses on on-site IDC operations, server hardware maintenance, troubleshooting, incident management, and process improvements.

Fluent Chinese/Mandarin and at least 3 years of hands-on data center experience are mandatory. You will coordinate with internal teams and external stakeholders to ensure reliability of critical infrastructure.

Qualificações

• Fluent Chinese/Mandarin communication is mandatory.
• Minimum 3 years of hands-on data center IT operations experience.
• Proven server hardware installation and replacement experience.
• Practical knowledge of server infrastructure, network equipment, and structured cabling.
• Experience handling incidents and service requests within SLA requirements.
• Familiarity with SOP/EOP procedures and incident management.
• Ability to diagnose and resolve hardware/infrastructure issues independently.
• Strong communication and coordination skills.
• On-site work in Paris, France.

Responsabilidades

• Manage daily on-site data center IT operations, maintenance, inspections, and technical support on a 5×8 schedule.
• Troubleshoot server hardware issues (HDDs/SSDs, CPUs, GPUs, memory, etc.).
• Perform server installation, hardware replacement, rack-and-stack, deployment, and decommissioning.
• Support structured cabling activities including copper and fiber-optic work.
• Respond to incidents, manage work orders and service requests, ensure timely SLA-based resolution.
• Conduct root cause analysis and coordinate corrective actions.
• Maintain SOP/EOP procedures and optimize operational workflows.
• Identify operational risks and ensure reliability and continuity.
• Coordinate with engineering teams, vendors, customers, and stakeholders.
• Lead operational improvements and document/report on activities.

Conhecimentos

Chinese/Mandarin

Data center operations

Server hardware installation

Troubleshooting

Incident management

SLA management

Communication

On-site work

Ferramentas

Dell servers

HPE servers

Lenovo servers

Supermicro

Descrição da oferta de emprego

IT Operations Expert (Data Center / IDC)

Location: Paris, France

Chinese/Mandarin Required | 3+ Years of Data Center Experience

About the Role

TITANICOM is seeking an experienced IT Operations Expert to support large-scale data center operations and international IT infrastructure projects in Paris, France.

This position focuses on on-site IDC operations, server hardware maintenance, infrastructure troubleshooting, incident management, and operational process improvement.

The successful candidate must have strong technical capabilities, practical experience in physical data center environments, and the ability to independently resolve infrastructure issues while coordinating with internal teams and external stakeholders.

Fluent Chinese/Mandarin and at least 3 years of hands‑on data center operations experience are mandatory.

Key Responsibilities

• Manage daily on‑site data center IT operations, maintenance, inspections, and technical support under a 5×8 working schedule.
• Troubleshoot server hardware issues involving HDDs/SSDs, CPUs, GPUs, memory, and other IT components.
• Perform server installation, hardware replacement, rack‑and‑stack operations, equipment deployment, and decommissioning.
• Support structured cabling activities, including copper and fiber‑optic cable installation, replacement, labeling, and troubleshooting.
• Respond to incidents, manage work orders and service requests, and ensure timely resolution in accordance with SLA requirements.
• Independently investigate complex IT infrastructure faults, perform root cause analysis (RCA), and coordinate corrective actions.
• Implement, maintain, and continuously improve SOP/EOP procedures and operational workflows.
• Identify operational risks, establish preventive measures, and ensure infrastructure reliability and service continuity.
• Coordinate with engineering teams, vendors, customers, and other stakeholders to support daily operations and infrastructure projects.
• Drive operational improvements, optimize team efficiency, and support technical documentation and reporting.

Requirements

Mandatory Qualifications

• Fluent Chinese/Mandarin communication skills are mandatory.
• Minimum 3 years of hands‑on experience in physical data center (IDC) IT operations, maintenance, or infrastructure support.
• Proven experience in server hardware installation, troubleshooting, maintenance, and component replacement.
• Practical knowledge of server infrastructure, network equipment, structured cabling, and fiber‑optic connectivity.
• Experience handling incidents, technical work orders, and service requests within SLA requirements.
• Familiarity with SOP/EOP procedures, risk assessment, and operational incident management.
• Ability to independently diagnose and resolve hardware and infrastructure issues.
• Strong communication, coordination, and problem‑solving skills.
• Ability to work on‑site in Paris, France.

Preferred Qualifications

• Experience in large‑scale or hyperscale data center environments.
• Familiarity with server hardware from Dell, HPE, Lenovo, Supermicro, or similar vendors.
• Experience with asset management, hardware lifecycle management, and inventory control.
• Experience in root cause analysis, operational process optimization, or technical project coordination.
• Previous experience mentoring technicians or coordinating small technical teams.
• English or French communication skills.

Please note: This position requires practical, hands‑on experience in a physical data center environment. Candidates with only general office IT support, software development, cloud administration, or project management experience without physical IDC operations exposure may not meet the technical requirements.

What We Offer

• Opportunities to work on international data center and IT infrastructure projects.
• Career development and advanced technical training.
• Professional support from global infrastructure teams.
• Competitive salary and performance‑based benefits.
• Exposure to large‑scale, mission‑critical IT environments.

About TITANICOM

TITANICOM specializes in global IT hardware system integration and infrastructure deployment services. Headquartered in Hong Kong, with technical service centers across Asia, Europe, Africa, and North America, we provide 24/7 IT deployment and support services in over 50 countries worldwide.