Data analysis / Planning / Communication intern (Aftersales)

MG Motor Company; France; Hybrid; EUR 11,000 - 17,000; Full time

Job summary

MG Motor Company is seeking a Data analysis / Planning / Communication intern (Aftersales) in France for a 6-month on-site internship. You will coordinate with marketing, technical, quality service, and the dealer network, supporting the After-Sales team and driving data-driven campaigns and site optimization.

Ideal candidates are Master's students with strong Excel, Office, and (plus) Power BI skills, fluent in English and French, and eager to learn the end-to-end after-sales process at MG.

Qualifications

• Currently pursuing a Masters degree in engineering or business school, gap year or end-of-study internship.
• Strong Excel skills and full Office suite knowledge; Power BI is a plus.
• Excellent data analysis and processing abilities; proficient in analysis software.
• Fluent English and French; Chinese is a plus.
• Good communication, cultural adaptability, autonomy and teamwork.

Responsibilities

• Data management: manage planning, updates, analysis and reporting for MG Parts & Accessories range.
• Support After-Sales communication strategy: campaigns, CRM campaigns, and marketing reports.
• Optimize MG France accessories site: performance analysis, action plans, content enrichment.
• Develop and implement new communication tools and sales support for dealer network.
• Back-office support for field teams and respond to network requests.
• Monitor MG performance with digital tools (Tableau BI, Power BI) and organize sales meetings.

Skills

Excel

Power BI

Data analysis

Communication

Teamwork

Autonomy

English fluency

French fluency

Education

Master's student in engineering or business school

Tools

Tableau BI

Power BI

Job description

Data analysis / Planning / Communication intern (Aftersales)

Country:

France

Work Location:

Contract type:

On-siteFull-timeInternship

Purpose of this role

You will evolve in a key and strategic department of a car manufacturer: after-sales.

The position requires excellent coordination of activities internally (links with marketing, technical, quality service, network development, etc.), you will also support the whole Aftersales team and the French dealer network on various business operations. Well empowered, you are fully integrated into a dynamic team and at the heart of SAIC Motor France's after-sales commercial activity for the MG brand.This internship opportunity requires curiosity and a desire to quickly understand how the entire after-sales service works, as well as a real taste for a challenge.

Responsibilities

Data management (planning, update, analysis & reporting) :

Participation in the management of the MG Parts & Accessories product range on each of the following elements :

Animations and deployment of the range

• Comparative studies / benchmark all networks
• Extraction of figures, sales analysis and reporting
• Development and updating of information on communication media (tariffs, video, leaflet, brochures, e-learning, etc

Communication :

Participation in the After-Sales communication strategy:

• Support in the communication operations: seasonal campaigns, accessories campaigns
• Support in the management of monthly CRM campaigns (if needed)
• Implementation of a marketing and communication report

Participate in the optimization of the MG France accessories digital site in order to optimize the attraction, conversion and distribution of the site:

• Performance analysis.
• Development, execution and control of action plans.
• Enrich the content of the site.

Participation in the development and implementation of new communication tools and sales support tools for the dealer network:

• Update of the After-Sales pages on the MG Motor France website.
• Support in the management of claims
• As back-office support for the field teams, you will also be responsible for responding to specific requests from the network and aftersales teams on products and communication campaigns.

Other topics :

• Daily monitoring and communication of MG performance via digital tools (Tableau BI, Power BI…)
• Management and organization of weekly & monthly sales meetings with aftersales team

Your profile:

• You are currently a Master's student in an engineering school or business school (gap year or end-of-study internship)
• You have a good knowledge of Excel and of the entire office package (Power BI is a plus)
• Strong data analysis and processing ability, good command of analysis software and formulation related.
• Fluent English & French (Chinese is a plus)
• Good communication skills, able to effectively communicate with professionals in different cultures
• Spirit of analysis, rigor, strength of proposal, autonomy, teamwork and curiosity, will be the essential character traits to carry out your missions.

Location

January 2024

Timing

6 months