Customs Clearance Agent

JD.com; Placé; On-site; EUR 28,000 - 45,000; Full time

Job summary

JINGDONG Logistics, part of JD.com, is seeking a Customs Operations Specialist to manage import/export clearances for KSA shipments with Fasah and Bayan, ensuring timely, accurate declarations and release management.

You will review documents, coordinate regulatory approvals, and collaborate with multiple teams to resolve issues while staying compliant with evolving KSA customs rules.

Qualifications

• Diploma or Bachelor's degree in Logistics, International Trade, Supply Chain, Customs, Business Administration.
• At least 2 years of experience in KSA customs, customs clearance, freight forwarding, express delivery, logistics, or 3PL operations.
• Strong knowledge of Fasah and Bayan platforms, HS codes, duties/taxes, and regulatory requirements.
• Fluent in English; Arabic communication skills are preferred.

Responsibilities

• Manage customs operations and clearance for import/export shipments, ensuring timeliness and compliance.
• Process declarations on Fasah and Bayan, track shipment status, calculate duties, and manage releases.
• Review documents: invoices, packing lists, HS codes, declared value, and country of origin for accuracy.
• Coordinate regulatory approvals through SABER, SFDA, CITC, GACA and other platforms.
• Handle customs clearance issues, inspections, missing documents, and discrepancies to closure.
• Collaborate with Sales, Operations, Warehouse, Transportation, Finance and customers to resolve issues.
• Monitor updates to KSA customs regulations and ensure proactive compliance.

Skills

Cross-functional coordination

Problem solving

Communication

Excel skills

Education

Bachelor's or Diploma in Logistics/Related

Tools

Fasah

Bayan

Job description

Who We AreAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.Learn more about who we are and what we do: https://www.jingdonglogistics.com/What We OfferJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.About The TeamYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Key ResponsibilitiesManage customs operations and clearance processes for KSA import and export shipments, ensuring timely, accurate, and compliant declaration and release.Handle daily operations on customs platforms such as Fasah and Bayan, including declaration submission, shipment status tracking, duty/tax calculation, and release management.Review customs documents and information, including commercial invoices, packing lists, HS codes, declared value, and country of origin, to ensure accuracy and completeness.Coordinate and follow up on relevant regulatory approvals through SABER, SFDA, CITC, GACA, and other government platforms as required.Handle customs clearance issues, including customs inspections, missing documents, declaration discrepancies, shipment holds, and other exceptions, ensuring timely resolution and closure.Collaborate with Sales, Operations, Warehouse, Transportation, Finance, customers, and other stakeholders to resolve customs-related issues and support business operations.Monitor updates to KSA customs regulations and relevant government requirements, identify potential compliance risks, and ensure appropriate actions are taken.Track customs operational data and key performance indicators, and participate in process improvement initiatives to enhance clearance efficiency. Perform other customs operations-related duties assigned by management.QualificationsDiploma or Bachelor's degree in Logistics, International Trade, Supply Chain, Customs, Business Administration, or a related field. At least 2 years of relevant experience in KSA customs, customs clearance, freight forwarding, express delivery, logistics, or 3PL operations.Solid knowledge of KSA customs clearance procedures, with hands-on experience using Fasah and Bayan.Good understanding of KSA/GCC HS Codes, customs declarations, duties/taxes, and relevant regulatory requirements.Strong problem-solving, exception-handling, communication, and cross-functional coordination skills.Good data processing and Excel skills, with a strong awareness of process improvement.Fluent in English; Arabic communication skills are preferred. ZATCA/Fasah or SABER/SASO-related training or certification is preferred.At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.