Customer Training Specialist

Medtronic; Paris; Remote; EUR 46,000 - 102,000; Full time

Job summary

Medtronic is seeking a passionate trainer to deliver education on Robotic Surgical Technologies across Europe. The role involves technical training, hands-on workshops, and coordinating with sales, clinical, and medical affairs teams to ensure program readiness.

Candidates should have a bachelor’s degree and strong English, with project delivery experience in medical devices or healthcare. Travel to Belgium and France is included as part of the role.

Qualifications

• Bachelor's degree required; experience in training, field sales, sales support, clinical or technical role in medical devices/healthcare preferred.
• Fluency in English; additional languages valuable.

Responsibilities

• Deliver education and training on Medtronic Robotic Surgical Technologies solutions.
• Provide technical training and support laboratory sessions and hands-on workshops.
• Apply structured teaching methodology to assess trainee safety and efficiency.
• Collaborate with Sales, Clinical, Medical Affairs, and proctor teams to prepare training programs.

Skills

English proficiency

Problem solving

Blended learning

Training delivery

Team player

Education

Bachelor's degree

Job description

Remote

Brussels, Brussels, Belgium

Paris, Île de France, France

Full time

R80797

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

We are looking for a passionate and dynamic individual to join our European Robotics Surgical Team! Use your technical and/or clinical expertise to train, educate and inspire surgeons, first assistants, and OR staff from a variety of surgical specialties to advance patient care and outcomes with the Medtronic Robotic Surgical Technologies solutions. Do you feel at home in a high‑tech environment and enjoy learning and sharing your expertise with healthcare professionals? Do you like travelling and spending your time with international colleagues and customers in renowned training centres in Belgium and France? This is the role for you!

Responsibilities may include the following and other duties may be assigned:

• You will be responsible for delivering education and training on the Medtronic Robotic Surgical Technologies solutions.
• Your role will involve delivering technical training and actively supporting laboratory sessions and hands‑on workshops
• You will apply a structured teaching methodology to assess the efficiency and safety levels of your trainees
• Collaborate and interact with the Sales and Clinical teams, Medical Affairs colleagues and surgical proctors to properly prepare and set the expectations of the training programs
• You will be supported in your learning journey to acquire the needed knowledge, and we count on your initiative, proactivity, drive and energy to get there
• You will be expected to master the ecosystem surrounding robotic surgery, including a solid understanding of surgical equipment and instruments, as well as the supporting digital infrastructure
• Develop expertise in the following: RAS System Technology, RAS System applications and advanced technology, OR Efficiency, Training Pathway process, Training/coaching techniques/methodologies

Required Knowledge and Experience:

• You will need a bachelor’s degree. Experience in training, field sales, sales support, clinical or technical role in the medical device or healthcare industry is strongly appreciated.
• Fluency in English. Additional languages are valuable.
• High capacity and problem‑solving skills
• Design, development, delivery and evaluation of product and procedure based technical education and training using blended learning solutions
• Positive mindset, team player with professional work ethic

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Belgium: 68,000.00 EUR - 102,000.00 EUR | France: 46,400.00 EUR - 69,600.00 EUR |

The final salary within this range will be determined based on objective, job‑related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives.

Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team.

With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life‑changing career is yours to engineer.

By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning

These commitments set our team apart from the rest:

Experiences that put people first.

Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need.

Life‑transforming technologies.

No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world.

Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight‑driven care.

Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here (https://www.e‑verify.gov/employees) .