French Customer Support Specialist

Boeva Tech; Marseille; Sur place; EUR 12 000 - 14 000; Plein temps

Résumé du poste

Boeva Tech is hiring a Customer Support Specialist to assist customers in Lisbon with a comprehensive relocation package. The role offers a competitive gross monthly salary of €1,050 for international candidates and a higher €1,251.84 for those already living in Portugal, plus base salary, bonuses, and allowances.

You will communicate with an international, multicultural team, respond through multiple channels, document cases meticulously, and ensure a smooth, helpful customer experience while

Qualifications

• French native with B1+ English proficiency.
• Strong communication and interpersonal skills.
• Customer-oriented mindset and willingness to help.
• Able to work in international and multicultural environment.
• Quick learner of tools, processes, and systems.

Responsabilités

• Respond to customer questions through support channels.
• Provide clear, accurate, and professional assistance.
• Understand customer needs and identify solutions.
• Troubleshoot issues and escalate complex cases when necessary.
• Handle requests efficiently with high service standards.
• Document customer information and case details.
• Follow procedures, quality standards, and guidelines.
• Contribute to a positive customer experience and team environment.

Connaissances

French (native)

English (B1+)

Customer service

Communication

Multicultural experience

Description du poste

Build Your Career in Lisbon with Relocation Support

Looking for an international career opportunity in Portugal? This is your chance to join a multicultural team in Lisbon, develop valuable customer-facing skills, and enjoy substantial relocation support if you're moving from abroad.

We are hiring a Customer Support Specialist to assist customers, provide reliable solutions, and ensure a smooth experience throughout every interaction.

What You'll Do

• Respond to customer questions through the available support channels
• Provide clear, accurate, and professional assistance
• Understand customer needs and identify the most appropriate solutions
• Troubleshoot common issues and escalate more complex cases when necessary
• Handle customer requests efficiently while maintaining a high standard of service
• Keep customer information and case details accurately documented
• Follow established procedures, quality standards, and communication guidelines
• Contribute to a positive customer experience and a supportive team environment

What Makes You a Strong Fit

• French native & B1+ English
• Strong communication and interpersonal skills
• Customer-oriented mindset and a genuine willingness to help
• Ability to remain professional and solution-focused in challenging situations
• Good attention to detail and organizational skills
• Comfortable working in an international and multicultural environment
• Ability to learn new tools, processes, and systems quickly
• Previous customer service experience is an advantage, but relevant transferable experience is also valued

Compensation

For international candidates: €1,050 gross/month

The all-inclusive package includes:

• Base salary
• Room allowance with utility bills included
• Holiday & Christmas bonuses
• Monthly food allowance

For candidates already living in Portugal: €1,251.84 gross/month

The package includes:

• Base salary
• Holiday & Christmas bonuses
• Monthly food allowance

Moving to Lisbon? We've Got You Covered.

International candidates receive a comprehensive relocation package designed to make the transition easier:

Airport pickup upon arrival
14 months of fully equipped company accommodation
Administrative support with residency registration, banking setup, and more
Reimbursement of your initial flight after 6 months
Annual return flight to your home country for EU residents
Welcome kit including towels, sheets, pillow, and other essentials

Life Beyond Work

Your experience doesn't stop at the workplace. You'll also have access to:

• Free Portuguese language courses
• Sports activities
• Cooking activities
• Social events
• A friendly, multicultural environment
• Opportunities for professional development

Contract

• Contract: Temporary, with strong potential for renewal and long-term employment
• Trial period: 1 month
• Location: Lisbon, Portugal

Ready for Your Lisbon Chapter?

If you're looking for more than just another customer service job and want an opportunity to live, work, and grow in Portugal, this could be your next move.