Customer Success Manager SaaS - DACH / UK

Dastra; Paris; Hybride; EUR 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Company health insurance

5 weeks paid leave + 10 RTT days

Annual company seminar and team‑buildi

team-building events

Résumé du poste

Dastra is seeking a Customer Success Manager to lead the onboarding and ongoing success of Enterprise customers across the UK and DACH markets. You will manage a diverse portfolio, become a trusted point of contact, and translate complex data protection and compliance topics into tangible value.

In this role you will drive product adoption, renewals and growth opportunities, collaborating with Sales, Product and Tech, while advocating for customers and delivering measurable impact across

Qualifications

• 4+ years in Customer Success, SaaS consulting or similar.
• Experience with onboarding, implementation, adoption and change management.
• Experience managing Enterprise or large corporate customers.
• Ability to work with multiple stakeholders on complex topics.

Responsabilités

• Lead onboarding and implementation projects from kickoff to adoption.
• Manage a portfolio of Enterprise customers and be their main contact.
• Drive customer success through regular follow-ups and business reviews.
• Anticipate risks, secure renewals and identify growth with Account Managers.
• Share customer insights with Product and Tech teams.
• Contribute to training, webinars, events and expert content.

Connaissances

Strong communication

Stakeholder management

Project management

Analytical skills

Autonomy / curiosity

Outils

HubSpot CRM

Description du poste

About Dastra

Dastra is a fast-growing SaaS platform dedicated to data protection, compliance and AI governance.

Our mission is simple: turn complex regulatory requirements into clear, operational and actionable processes.

We help organisations manage their data and AI-related risks while enabling them to innovate with confidence. Our platform supports companies in navigating increasingly complex topics around GDPR, data governance, AI, cybersecurity and compliance.

As we continue to expand internationally, particularly across German-speaking markets, we are looking for a Customer Success Manager UK/DACH to join our Customer Success team and support our Enterprise customers throughout their journey with Dastra.

Why join Dastra?

• Join a fast-growing European SaaS LegalTech company
• Work with Enterprise and large international organisations on complex data, AI and compliance challenges
• Take ownership of a strategic portfolio with real business impact
• Become a key expert on a sophisticated and highly functional SaaS platform
• Work closely with international teams across Customer Success, Sales, Product and Marketing
• Contribute directly to Dastra’s international expansion
• Join an experienced, collaborative and ambitious team

Your role

As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra.

You will manage a portfolio of Enterprise customers across both existing accounts and new logos in emerging markets, which will evolve over time as we scale internationally.

Your role will cover the entire customer journey, with a strong focus on onboarding, implementation, product adoption, and long-term customer success.

You will become one of your customers’ key contacts and a trusted expert on the Dastra platform, helping them translate complex business, technical and regulatory challenges into concrete use cases.

Your main objectives will be to:

• Successfully onboard and implement Dastra within complex organisations
• Drive product adoption and long-term engagement
• Support change management across customer organisations
• Demonstrate the value delivered by the platform
• Secure renewals and customer satisfaction
• Identify growth opportunities in close collaboration with our UK & DACH Sales and market specialists

Your responsibilities

• Lead onboarding and implementation projects, from kick-off to successful product adoption
• Manage a portfolio of Enterprise customers, acting as their main point of contact and trusted partner
• Drive customer success through regular follow-ups and Business Reviews, monitoring usage, satisfaction and value
• Anticipate risks, secure renewals and identify growth opportunities alongside Account Managers
• Build expertise in data protection, AI governance and compliance, and share customer insights with Product and Tech teams
• Contribute to customer education and Dastra’s visibility through training, webinars, events and expert content

Your environment

You will join our Customer Success team and report to Jérôme, our Director of Operations and co-founder.

You will work closely with:

• Our Customer Success and Account Management teams
• Our international teams (UK & DACH)
• Sales, Marketing, Product and Tech
• Experts specialised in privacy and data protection

Our customers are mainly mid-market and Enterprise organisations dealing with complex data privacy, AI governance and compliance challenges.

CRM: HubSpot

During your first 3 to 6 months, you will go through a transition and ramp-up period to progressively build your expertise on Dastra, our methodology and your customer portfolio.

Who we're looking for

Experience

• 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role
• Strong understanding of SaaS environments, ideally involving complex or technical products
• Experience managing Enterprise or large corporate customers
• Proven experience with onboarding, implementation, adoption and change management
• Comfortable working on complex topics involving multiple stakeholders

Languages

• German: fluent / native-level proficiency
• English: fluent
• French: a strong plus

Key skills & mindset

• Strong communication and stakeholder management skills, with the ability to build trust with Enterprise customers
• Ability to understand and simplify complex technical and functional topics
• Strong project management, organisation and analytical skills
• Customer-oriented, with a strong focus on business value and impact
• Curious, autonomous and comfortable working in a fast-growing international environment

Compensation & working conditions

• Compensation around €50K gross/year + variable compensation, depending on experience
• Target profile: experienced Customer Success professional with 4+ years of relevant experience
• Ideally based in Paris / Île-de-France
• Hybrid working model with 2 remote days per week
• 5 weeks of paid leave + 10 RTT days
• Meal vouchers and company health insurance
• Annual company seminar and regular team-building events

Recruitment process

• Introductory call with Julia, our Talent Acquisition Specialist
• Interview with a member of the Customer Success team and a member of our International team
• Interview with Jérôme, Director of Operations and co-founder
• Business case and presentation with Jérôme and another member of the Customer Success team
• Reference check