Customer Success Manager • Sales

PowerToFly; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

PowerToFly is looking for a Customer Success Delivery Manager to join the team in Paris, France. This hybrid role focuses on delivering exceptional customer experiences by maintaining contact with a portfolio of major enterprise accounts.

You will collaborate with cross-functional teams to support customer needs, manage quote creation, and ensure smooth operational processes. Proficiency in English and French is required.

Qualifications

• Excellent communication skills in English and French.
• Proven experience in customer success or account management.
• Ability to thrive in a dynamic, cross-functional environment.

Responsabilités

• Manage quote creation and order processing.
• Support customer needs through effective collaboration.
• Drive timely resolution of escalations.
• Develop industry trend knowledge through ongoing training.

Connaissances

Customer relationship management

Problem-solving

Collaboration

Licensing support

Description du poste

• Do you enjoy supporting sales teams and building strong, long‑term relationships with customers?
• Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact?
• Interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?

Practical Information

Location: Paris France | Reports to: Team Lead Delivery Customer Success Manager | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for France | Language Requirements: English and French at a professional level | Learn more: softwareone.com

As our Customer Success Delivery Manager you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers (Major Enterprise Accounts). You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes.

Key Responsibilities

• Manage quote creation, order processing, and daily customer and partner requests.
• Provide licensing support in collaboration with cross‑functional teams to address customer needs.
• Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end‑to‑end processes.
• Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams.
• Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers.