Customer Success Manager (H/F)

Rise Up; Paris; Presencial; EUR 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Alan Health Care insurance

Swile meal tickets

Parental benefits

Paid holidays

11 days of RTT

Holiday bonus

Unlimited fruit & snack bar

Participation in international conferences and seminars

Descripción de la vacante

Rise Up, based in Paris, is seeking a Customer Success Manager to ensure the satisfaction and effective use of their Learning Management System. This role involves understanding customer needs, delivering training, and collaborating with the sales team to drive platform usage.

The ideal candidate is customer-centric, has a strong project management background, and possesses excellent communication skills in both English and presentation. Benefits include a remote-friendly environment, competitive salary, and a positive work culture.

Formación

• In-depth knowledge of product features and sales.
• Experience managing multiple projects simultaneously.
• KPI and results-focused.

Responsabilidades

• Ensure customer satisfaction and tool configuration.
• Build long-lasting relationships with customers.
• Manage and respond to crisis situations.

Conocimientos

Customer centricity

Project Management

Data driven

Team Spirit

Excellent presentation

Good spoken and written English

Descripción del empleo

We are a dynamic and fast-growing startup in the HRTech industry, specializing in the development ofRise Up, a Learning Management System. Our platform revolutionizes the way organizations manage their training and development programs, with a strong emphasis on blended learning. With pillars such as personalization of learning and learning in the flow of work, Rise Up empowers our clients to deliver highly effective and engaging learning experiences.

Job Description

Ensure the satisfaction and use of the platform by its customers portfolio

• Understand the expectations of its customers and ensure that the tool is configured to meet the needs identified during the kick off
• Obtain a perfect knowledge of its customers and their needs and drive them in the use of the platform
• Be responsible for the good customers relationship and the continuous growth of the use of the platform
• Build a long-lasting relationship with its customers
• Collaborate with the sales team in order to promote additional sales

Participation in pre-sales meetings to manage client expectations and timeline

Follow his customers in the deployment phase

• Carry out product training
• Help the customer in the configuration of the product
• Be the interface between the customer and our technical project managers in the design of technical integrations of Rise Up with the IS of the customers

Be the customer's ambassador within Rise Up

Ensure proper reporting of customer KPIs in the Planhat tool

Know how to manage and respond to crisis situations while maintaining CS

Stay up to date with news and developments related to the Rise Up platform

Qualifications

• In depth knowledge of product (features, sales…)
• Customer centricity
• Project Management : experience in multiple projects management at the same time
• Data driven, KPI and result focus
• Good spoken and written English
• Excellent presentation
• Team Spirit : work with sales (for renew / upsell) and product team
• Ownership : Take transversal subjects to help others team members
• Take mental charge and be tactical (guarantor of commitment 110%)

Nice to have:

• Saas B2B and learning experience
• Experience in fast growing environment

Additional Information

• Opportunity to work on a unique Blended Learning Platform
• Play a key role in shaping the future of the company
• Work with a dynamic team dedicated to empowering individuals and organizations
• Remote-friendly environment dedicated to work-life balance
• Competitive salary and benefits (Alan Health Care insurance, Swile meal tickets, parental benefits, paid holidays, 11 days of RTT, holiday bonus)
• Unlimited fruit & snack bar (with coffee and tea!)
• Inclusive, collaborative and energizing culture, focused on international expansion
• Participation in international conferences and seminars
• Many events and celebrations, from quarterly town halls, holiday festivities and informal celebrations
• Team building activities in Paris