Customer Success Manager - Enterprise

2501.ai; Paris; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Meaningful equity

Résumé du poste

2501.ai is seeking an Enterprise Customer Success Manager to own post-sale relationships with our largest enterprise accounts, including banking, telecom, and large IT organizations. You will drive adoption and expansion of 2501 agents in complex infrastructure environments, acting as the bridge between business goals and technical outcomes.

You will reduce churn by making customers wildly successful, identify rising risks, and collaborate with product and engineering to feed customer signals

Qualifications

• Enterprise CS or TAM background in infrastructure, DevOps, or observability.
• Calm and credible under enterprise pressure, with a track record of growing accounts.
• Bilingual French & English speaker, based in or near Paris.

Responsabilités

• Own post-sale relationships with our largest enterprise accounts.
• Drive adoption and expansion of 2501 agents inside complex environments.
• Bridge between business and technical teams, translating goals into outcomes.
• Reduce churn by making customers wildly successful and spotting risk early.
• Partner with product and engineering to feed real customer signal to the roadmap.

Connaissances

Enterprise CS

TAM experience

Infrastructure knowledge

Bilingual FR/EN

Description du poste

2501 builds autonomous AI agents that operate directly in the shell to complete real production tasks - not just synthetic evals. We treat LLMs as pluggable brains, mixing open‑source and flagship models to get the best result. By fusing their output with observability data we surface root causes fast and automate the dull parts of incident response for corporate engineering teams who can’t afford downtime.

We’re a tight‑knit team who ship fast, learn constantly, and elevate each other every day.

Why 2501 ?

We use AI to solve real problems in the underlying layers of every IT stack. We build what is the future of IT, ensuring every brick of our clients’ infrastructure is up and running.

We discovered an amazing opportunity to make IT more reliable and modern and we’re building the best way to make it a reality. Our customers and investors and backing this with strong commitment and foresee in our mission the future of IT.

We’re backed by three leading European VC funds, giving us the resources to aim high and take risks. And we’re just getting started!

What you’ll do

• Own post-sale relationships with our largest enterprise accounts - banking, telco, and large IT organizations.
• Drive adoption and expansion of 2501 agents inside complex infrastructure environments.
• Be the bridge between the business and the technical teams, translating goals into outcomes.
• Reduce churn by making customers wildly successful and spotting risk before it grows.
• Partner with product and engineering to feed real customer signal back into the roadmap.

Who you are

• Enterprise CS or TAM background in infrastructure, DevOps, or observability.
• Technical enough to talk shop with SRE and platform teams.
• Calm and credible under enterprise pressure, with a track record of growing accounts.
• Bilingual French & English speaker and based in or near Paris. (Please don’t apply if you don’t have the right to work in France, we are not offering visa sponsorship for this role and language requirements are mandatory)
• Startup or tech scaleup experience would be a plus, you need a high degree of autonomy and ownership

Not for you if

• You want a purely reactive support-desk role.
• You’d rather not get hands‑on with technical infrastructure conversations.
• Want a strict 9-5. There are some moments when you will need to push a bit harder.

Why you’ll enjoy working here

• Competitive pay & meaningful equity – you own a piece of what you build.
• Small global team, big impact – your work ships to users the same day. We're still small enough that every new hire changes the company; this isn't a seat maintaining a corner of a big machine.
• Learn from the best - Built by people who've done it before. CTO Alex Zhuk ran the Shop Infrastructure Group at Shopify and spent years in platform and infra roles at Klarna and Omio; CEO Alexandre Pereira is on his third company. We only hire exceptional people, people who have done difficult things really well.

Hiring process:

• 30min Intro with Talent Acquisition Manager
• 30min Coffee chat with CTO (Co‑founder of 2501.ai)

2501.ai is an equal opportunities employer and is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.