Customer Success Manager

Camb; Paris; Sur place; EUR 55 000 - 90 000; Plein temps

Résumé du poste

CAMB.AI is seeking a Customer Success Manager to manage post-sale relationships for our Enterprise SaaS and live streaming solutions. You will drive onboarding, product adoption, and retention while coordinating with Product, Tech, Sales, and Operations teams in a remote-first Paris setup.

The role focuses on ensuring a seamless customer experience throughout the client lifecycle, with regular reviews and proactive expansion opportunities for enterprise clients.

Qualifications

• Proven experience as a Customer Success Manager or similar role.
• Ability to manage multiple projects simultaneously.
• Strong communication and relationship-building skills.
• Fast learner with a desire to grow in a dynamic SaaS environment.
• Proactive, self-starting, and able to take initiative.

Responsabilités

• Drive onboarding, activation, and product adoption.
• Monitor usage metrics and proactively identify upsell opportunities.
• Ensure customer satisfaction and retention.
• Act as the primary point of contact for product-related queries.
• Coordinate internally with Product, Tech, and Operations teams.
• Set up weekly, monthly and quarterly reviews with key clients.
• Create onboarding documentation for new clients.

Connaissances

CSM experience

Project management

Communication

Attention to detail

Description du poste

Customer Success Manager position at CAMB.AI. Join our innovative team!

Remote (Paris, France)

Full time

About CAMB.AI

CAMB.AI is a leading technology company specializing in language and video processing solutions. Our state-of-the-art Software as a Service (SaaS) platform is designed to revolutionize how videos are converted into different languages, catering to diverse client requirements. Our mission is to bridge language barriers and enhance the accessibility of video content worldwide.

Job Description

We are looking for a proactive and motivated Customer Success Manager to join our team. You will manage and grow post-sales client relationships for our Enterprise SaaS and live streaming solutions. You will play a critical role in driving customer onboarding, product adoption, retention, and overall client success. Your responsibilities will include coordinating with internal Product, Tech, Sales, and Operations teams, supporting enterprise clients with product-related queries, monitoring usage metrics to identify expansion opportunities, and ensuring a seamless customer experience throughout the client lifecycle.

Resposibilities:

• Drive onboarding, activation, and product adoption
• Monitor usage metrics and proactively identify upsell opportunities
• Ensure customer satisfaction and retention
• Act as the primary point of contact for product-related queries
• Coordinate internally with Product, Tech, and Operations teams
• Set up weekly, monthly and quarterly reviews with key clients
• Create onboarding documentation for new clients

Required Qualifications

• Proven experience as a CSM or similar role.
• Self-motivated and able to manage multiple projects simultaneously.
• Fast learner with a strong desire to grow and develop new skills.
• Curious, resourceful, proactive, and willing to take initiative.
• Self-starter who takes ownership of their work and follows through on commitments.
• Organized and able to manage tasks independently.
• Comfortable working in a dynamic and fast-moving environment.
• Strong attention to detail and commitment to delivering quality work on time.

We’ve got an ambitious road ahead. Join our team and help us shape the future of Voice AI