Customer Success Manager

MotorK; Paris; Hybride; EUR 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Company car

Meal vouchers

Breakfasts and collaboration days

Résumé du poste

MotorK in Paris is seeking a Customer Success Manager to join the Sales and Customer Success team. You will own onboarding, manage client lifecycles, and work with Delivery, Sales, and Product teams to drive product adoption and revenue growth.

The role requires a native French speaker with English fluency, experience in SaaS or digital products, and strong stakeholder management. Hybrid Paris office with field trips across France, salary 40k-50k plus commission.

Qualifications

• Experience in Sales, Account Management, or Customer Success in SaaS/digital product environment.
• Deep understanding of the B2B automotive dealer sector and web technologies or SaaS.
• Strong stakeholder management, communication and relationship-building skills.
• Native French speaker, fluency in English.

Responsabilités

• Serve as the primary reference point for clients throughout their lifecycle with MotorK, taking full account management ownership.
• Own the customer onboarding journey from contract signature to successful product go-live, ensuring activation aligns with the dealer's digital strategy and signed SLA.
• Conduct structured onboarding sessions, translate client requirements into clear delivery briefs, and manage cross-functional execution.
• Drive adoption, prevent churn, and execute upselling/cross-selling activities to meet revenue goals.
• Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method.
• Track and report on key account metrics, including NPS, retention, time-to-go-live, and product adoption rates.

Connaissances

French (native)

English (fluent)

Project management

Stakeholder management

Communication skills

Outils

CMS

SEO concepts

Description du poste

MotorK. Driving the AI revolution in automotive.

MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools: from CRM and inventory management to predictive analytics and digital advertising, that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent.

We move fast, we think big, and AI is at the core of everything we do, not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems.

We're looking for a Customer Success Manager to join our Sales and Customer Success team in our Paris office.

The Role

The Customer Success Manager role will cover a wide range of account management, onboarding, and client growth tasks, as it liaises with the Delivery, Sales, and Product teams. The Customer Success Manager will:

• Serve as the primary reference point for clients throughout their entire lifecycle with MotorK, taking full account management ownership
• Own the customer onboarding journey from contract signature to successful product go-live, ensuring product activation aligns with the dealer's digital strategy and signed SLA
• Conduct structured onboarding sessions, translate client requirements into clear delivery briefs, and manage cross-functional execution
• Drive adoption, prevent churn, and execute upselling/cross-selling activities to meet individual and team revenue goals
• Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method
• Track and report on key account metrics, including NPS, retention, time-to-go-live, and product adoption rates

MotorK. Driving the AI revolution in automotive.

MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools: from CRM and inventory management to predictive analytics and digital advertising, that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent.

We move fast, we think big, and AI is at the core of everything we do, not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems.

We're looking for a Customer Success Manager to join our Sales and Customer Success team in our Paris office.

The Role

The Customer Success Manager role will cover a wide range of account management, onboarding, and client growth tasks, as it liaises with the Delivery, Sales, and Product teams. The Customer Success Manager will:

• Serve as the primary reference point for clients throughout their entire lifecycle with MotorK, taking full account management ownership
• Own the customer onboarding journey from contract signature to successful product go-live, ensuring product activation aligns with the dealer's digital strategy and signed SLA
• Conduct structured onboarding sessions, translate client requirements into clear delivery briefs, and manage cross-functional execution
• Drive adoption, prevent churn, and execute upselling/cross-selling activities to meet individual and team revenue goals
• Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method
• Track and report on key account metrics, including NPS, retention, time-to-go-live, and product adoption rates

Requirements

Our ideal Customer Success Manager will have previous experience in Sales, Account Management, or Customer Success (ideally within a SaaS or digital product environment) and digital marketing strategy knowledge.

As well as:

• Previous experience in account management or customer success, with a strong plus for end-to-end customer onboarding ownership
• Deep understanding of the B2B automotive dealer sector and web technologies (CMS, SEO concepts) or SaaS industry
• Project management mindset with proven ability to bridge business requirements and technical delivery teams
• Exceptional stakeholder management, communication, and relationship-building skills
• Native French speaker, fluency in English
• A proactive, goal-oriented approach with a passion for digital technologies and automotive innovation

Work Pattern and Location

• Permanent contract, full time
• Monday - Friday
• Hybrid role with occasional field trips across the country

Benefits

• Salary range: 40k-50k depending on experience
• Commission plan: between 10 and 20% of fixed salary
• Company car
• Meal Vouchers (for each day worked)
• Bi-monthly appointment for collaboration days, with free breakfast in the office
• Internal training paths and support with external education
• Diverse and dynamic environment, with plenty of opportunity to grow and make an impact

What You Can Expect From the Recruitment Process

• HR interview - AI fluency assessment
• Hiring Manager interview
• Peer interview / skills assessment
• C-level interview

MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.