Customer Success Manager

Wezen; Levallois-Perret; On-site; EUR 30,000 - 42,000; Full time

Job summary

Wezen in Levallois-Perret, France, seeks a Solutions Engineer to own client-oriented and product-oriented projects, driving integration of the Wezen platform and improvements. You will coordinate onboarding, analytics, and operational supervision, working with developers, translators, and copywriters.

Fluency in French and English is required, with 0–2 years of experience. Join a fast-growing team tackling diverse client environments, managing outsourced partners, and shaping the product roadmap

Qualifications

• Engineering degree from an engineering school.
• 0–2 years of professional experience.
• Strong analytical skills.
• Tech-savvy with a passion for technology.
• Fluent in French and English.
• Able to discuss with developers, translators, copywriters and clients.

Responsibilities

• Understand clients' environment and processes to ensure project success.
• Build integration plans for the Wezen platform within client organizations.
• Define onboarding strategies for users.
• Supervise operations of client projects.
• Drive development projects with outsourced providers.
• Collect user feedback and provide analysis.
• Ensure new features meet quality before production.
• Suggest improvements to the Wezen platform.

Skills

Analytical skills

Tech-savvy

French & English fluency

Stakeholder communication

Education

Engineering degree

Tools

Salesforce Commerce Cloud

Akeneo

Shopify

Adobe Experience Manager

Job description

The solutions engineer team faces the following challenges: Implement Wezen for our clients and drive innovation.

Client oriented projects

Each solutions engineer is responsible for its own clients. It means that you will be responsible for the success of your projects.
To achieve so you will handle the following tasks:

• Understand clients environment and processes
• Build plans to integrate Wezen platform within this organization
• Define users onboarding strategy
• Supervise operations

Product oriented projects

Solutions engineers are also responsible for the improvement of the Wezen platform.
To achieve so you will handle the following tasks:

• Drive development projects with outsourced providers
• Collect users feedback then provideanalysis
• Check new features quality before the kick-off in production
• Suggest improvements

Must have:

Graduated from an Engineering SchoolExperience: Junior (0-2 years experience)Great analytical skillsTech LoverFluency in French/EnglishAbility to discuss with a wide range of profiles (Developers, Translators, Copywriters, Clients)

Nice to have:

Previous experience in a start-upExperience using Salesforce Commerce Cloud, Akeneo, Shopify, Adobe Experience Manager, etc…Experience in a foreign country