Customer Success Manager

DayOne; Breuty; Sur place; EUR 51 000 - 89 000; Plein temps

Résumé du poste

DayOne in Malaysia seeks a senior Delivery Lead for end-to-end data center projects, from construction to live operation. You will own client relationships, coordinate virtual teams, and ensure service quality against SLAs.

You will collaborate with Sales, Design, Construction, and ITIL-aligned operations to deliver on time and within budget, while driving continuous improvement and risk mitigation in a fast-growing hyperscale environment.

Qualifications

• 7+ years in data center, MEP, or construction with delivery and client management.
• Strong data center infrastructure, ITIL, SLA management.
• Experience managing complex multi-stakeholder projects end-to-end.
• Bachelor's degree in Mechanical or Electrical Engineering.
• Fluent in Mandarin and English for client engagement.

Responsabilités

• Act as primary contact for customers across project delivery and service operations.
• Lead virtual delivery teams through the full data center construction lifecycle.
• Ensure SLA performance and continuous improvement in live operations.

Connaissances

Client management

Project delivery

SLA management

ITIL knowledge

Stakeholder management

Formation

Bachelor's degree in Mechanical or Electrical Engineering

Outils

ITIL

Description du poste

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

About DayOne

Behind every app, every AI tool, every connected experience, there is a data center. DayOne builds them. In Malaysia, DayOne is already doing exactly that at scale. As Johor's largest LEED-certified data center operator, we run two campuses at Nusajaya Tech Park and Kempas Tech Park, at the heart of the SIJORI cross-border digital corridor connecting Singapore, Johor, and Batam. Backed by US$4.5B+ in Series C funding, we are operational, growing, and building the team to match.

About the Role

You’ll serve as the primary point of contact for customers across project delivery and ongoing service operations, owning outcomes from initial construction through to live SLA performance. This is a senior, cross-functional role that sits at the intersection of project management, technical delivery, and client relationship management. You’ll lead virtual delivery teams, manage the full lifecycle of data center construction and customization projects, and be accountable for service quality once the facility is live.

Client Relationship and Delivery Ownership

Act as the primary point of contact for customers across all aspects of project delivery and ongoing service operations. Build trust‑based client relationships and act as a strategic advisor, not just a delivery coordinator. Manage service delivery in line with SLAs and agreed delivery costs, leading a virtual delivery team to drive customer satisfaction.

Project Delivery Lead

Data center construction and customization projects end to end, working closely with Sales, Presales, Design, Construction, and Testing and Commissioning teams. Manage project schedules, quality, costs, risks, and escalations through to timely closure and customer acceptance. Coordinate internal resources for both project implementation and service operations in line with company standards and customer requirements.

Service Operations and Continuous Improvement

Manage SLA performance and customer satisfaction during the ongoing operations phase, working with data center operations, network, and IT service teams. Drive continuous improvement and proactive risk mitigation across live service delivery. Ensure compliance with internal processes including procurement, audit requirements, and ITIL standards.

Requirements

• Technical Skills: 7 or more years of experience in the data center industry, MEP consultancy, or construction, with direct exposure to project delivery and client management.
• Strong understanding of data center infrastructure, ITIL frameworks, and SLA management.
• Proven ability to manage complex, multi‑stakeholder projects across the full delivery lifecycle, from construction through to live operations.
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Fluent in Mandarin and English, required for client and stakeholder engagement across DayOne's Mandarin‑speaking customer base.

Soft Skills

• Manages client relationships with the credibility of a trusted advisor, not just a delivery coordinator.
• Mediates competing priorities and stakeholder conflicts without losing sight of the customer outcome.
• Communicates clearly in writing, producing reports and updates that keep clients and internal teams aligned without follow‑up questions.

Nice to Have

• Experience managing hyperscale or mission‑critical data center accounts across multiple markets simultaneously.
• Exposure to cross‑border or multi‑entity service delivery environments.
• Familiarity with data center construction customization and handover processes.

Why DayOne?

Working at DayOne in Johor means building skills on infrastructure that meets the highest international standards: LEED‑certified, hyperscale, and connected to one of the most active digital ecosystems in the region. The opportunity is here, close to home, with 40+ training hours per year and a team with a track record of growing people into bigger roles.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DayOne’s Global Presence

DayOne is a data center pioneer that develops and operates next‑gen digital infrastructure for industry leaders who demand reliable, cost‑effective and quickly scalable solutions. Our cutting‑edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries.

DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond. Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer‑first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world.