Customer Success Intern – Mirakl Ads, Paris

Mirakl; Paris; Sur place; EUR 13 000 - 16 000; Temps partiel

Avantages offerts par ce poste

Internship compensation

Tailor-made integration

International teams

Well-being and balance

Unique opportunity

Résumé du poste

Mirakl is seeking a Customer Success Intern for Mirakl Ads in Paris. You’ll support workshops, onboarding, and training while analyzing Retail Media data to unlock client value.

This role offers hands-on exposure to international teams and a chance to contribute to consulting-driven client outcomes. The ideal candidate is pursuing a degree in business, engineering, marketing, or data, with an interest in eCommerce and digital advertising, and basic data-analysis experience.

Qualifications

• Pursuing a Bachelor's or Master's in business, engineering, marketing, data, or related field.
• Interest in eCommerce, marketplaces, Retail Media, or digital advertising.
• Experience with data analysis or client-facing projects is a plus.

Responsabilités

• Support client workshops, onboarding sessions, and training materials to drive adoption.
• Monitor KPIs and produce reports on advertising network performance.
• Analyze Retail Media program data to identify trends and opportunities.
• Research Retail Media, eCommerce, and ad market dynamics to inform strategy.
• Document best practices and explore AI tools to improve reporting and client experience.

Connaissances

Analytical skills

Organizational skills

Proactive mindset

Stakeholder management

AI tools familiarity

Formation

Bachelor's or Master's degree in Business/Engineering/Marketing/Data

Description du poste

Customer Success Intern – Mirakl Ads, Paris

Paris, France

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third‑party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

• Founded in 2012 | Member of French Tech Next40
• 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• Work Hard Together: Teamwork and collaboration are the foundation of our success
• Get Things Done: We prioritize action and efficiency for impactful results
• Go Above & Beyond: We tackle challenges proactively and always aim for excellence
• Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• Satisfy & Empower Clients: We're committed to our clients' success

You'll be part of our Mirakl Ads Customer Success team led by Arnaud Cappelaere, Business Consulting Manager. The team consists of 4 Customer Success professionals dedicated to helping eCommerce and Marketplace operators launch and grow their Retail Media programs. Together, you'll be enabling clients to unlock the full potential of their advertising business through expert guidance, performance analysis, and strategic support.

Your Impact

• Support the preparation and delivery of client workshops, onboarding sessions, training materials, and business reviews to drive client engagement and adoption.
• Monitor key performance indicators and produce regular reports to track advertising network performance and surface actionable insights.
• Analyze Retail Media program data to identify performance trends and growth opportunities, translating findings into clear recommendations for client teams.
• Conduct market research on Retail Media, eCommerce, digital advertising, and competitive dynamics to inform strategic decision-making.
• Document best practices, processes, and client insights — and explore AI tools to improve reporting, insight generation, and the overall client experience.

What You'll Bring to the Role

• Currently pursuing a Bachelor's or Master's degree in Business, Engineering, Marketing, Data, or a related field
• Demonstrated interest in eCommerce, marketplaces, Retail Media, or digital advertising
• Previous experience with data analysis or client-facing projects (academic or professional) is a plus

Skills:

• Strong analytical and problem-solving skills, with the ability to turn data into clear conclusions
• Excellent organizational skills and attention to detail
• Proactive and curious mindset with a hands‑on approach to learning
• Ability to work effectively across multiple stakeholders in a fast‑paced, international environment
• Comfort working with AI tools to enhance productivity and output quality

Languages

• Fluent in English & french(written and spoken) required

What We Offer You

• Internship compensation: Between 1,200€ and 1,400€ per month (depending on profile)
• A tailor‑made integration path to quickly gain skills
• Empowering and evolving missions to get the most out of this experience
• A unique opportunity to discover a French unicorn in full expansion and work with international teams
• A workplace that promotes well‑being and balance: Breakfasts, sports and yoga classes, aperitifs

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations.