Customer Solutions Professional

Maersk; Marseille; Sur place; EUR 40 000 - 70 000; Plein temps

Résumé du poste

Maersk is seeking an experienced supply chain/logistics professional based in Marseille. You will be responsible for creating integrated logistical solutions for clients while leading cross-functional teams. The ideal candidate has management consultancy experience, is bilingual in English and French, and possesses strong communication skills.

Your primary duties will include conducting client workshops, managing project plans, and providing valuable insights for complex solutions. Join a diverse and inclusive team committed to excellence.

Qualifications

• Solid professional experience in management consultancy or customer solution design in logistics.
• Experience in Retail/FMCG or Chemicals/Technology sectors.
• Excellent communication and social skills.

Responsabilités

• Lead cross-functional pursuit teams to drive commercial processes.
• Conduct client workshops to identify needs and validate solutions.
• Create value propositions and manage project planning.

Connaissances

Client engagement

Stakeholder management

Project management

Data analysis

Bilingual (English and French)

Formation

Bachelor's and Post-graduate degree in business or Supply Chain/Logistics

Description du poste

*Please apply using an English CV*

Summary of role

The ideal candidate is an experienced supply chain/logistics professional that can create independently value propositions for complex integrated solutions for a wide range of clients. Preferably, the candidate has Retail/FMCG or Chemicals/Technology experience.

To execute this role successfully, the candidate needs to be able to hold mature senior client conversations in French and English on end-to-end supply chain topics, help clients improve their supply chain by designing integrated logistical solutions based on customer needs and pain points.

Responsibilities

• Build and lead cross-functional pursuit teams (Sales, Product, IT/Integration, Value Engineering, Solution Engineering) and jointly work with the Opportunity owner (Sales) on driving the team through the commercial/OMEB process.
• Coordinate across Areas, Regions and Functions for global solution pursuits. Coordinate and align with design teams and functions in relation to resources and specific cross-regional pursuits.
• Lead client workshops with support of Sales and Product to identify customer needs and pain points, validate As‑is state and proposed To‑be solution with clear ROI projection and benefits (both qualitative and quantitative).
• Capture customer requirements, value concepts, scope and terms, working closely with Product teams to ensure requirements are met; if not, design solutions to meet requirements.
• Execute project management and planning (PMO) during every pursuit. This includes organizing pursuit team meetings, managing internal stakeholders and preparing progress and stakeholder reports, where required. Maintain action tracker and follow up action owners.
• Create value propositions for complex integrated solutions for clients. Ensure efficiency by effective re‑using previously developed solutions.
• Support the development of commercial response documentation (e.g., rate sheets, client questionnaires, value propositions).
• Prepare financial projections and attractiveness assessments and negotiation scenarios jointly with Sales and Product.
• Ensure commercial process is adhered to during every pursuit.
• Ensure OMEB is executed effectively on every pursuit team.
• Remain informed about the BU's as well as industry best solution practices.

Requirements

• Solid professional experience preferably management consultancy (Supply Chain and/or Logistics) or previous customer solution design role in logistics industry.
• Retail/FMCG or Chemicals/Technology experience.
• Commercial experience.
• Bachelor's and Post‑graduate degree in business or Supply Chain/Logistics.
• The ideal candidate is “customer obsessed”, commercially oriented and has an entrepreneurial mindset.
• Has excellent communication and social skills (needs to interact with senior stakeholders).
• Orchestrates and leads a pursuit team between 5-15 individuals.
• Is data‑driven, analytical, and action‑oriented mindset.
• Ability to travel internationally (mainly Southwest Europe) on a frequent basis. Short business trips on a monthly basis.
• Fluent in English and French (written & spoken).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.