Customer Solutions Professional

APM Terminals; Marseille; On-site; EUR 60,000 - 80,000; Full time

Job summary

APM Terminals is seeking a Customer Solutions Professional based in France. This role involves leading cross-functional pursuit teams to design integrated supply chain solutions tailored for clients.

Candidates should have a strong background in management consultancy within logistics, alongside excellent communication skills. Fluency in both English and French is required. The role may involve international travel within Southwest Europe.

Qualifications

• Solid professional experience in management consultancy (Supply Chain and/or Logistics).
• Experience in Retail/FMCG or Chemicals/Technology sectors.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead cross-functional pursuit teams and drive the commercial/OMEB process.
• Coordinate across Areas, Regions, and Functions for global solution pursuits.
• Capture customer requirements and present clear ROI projections.

Skills

Management consultancy experience

Customer-oriented mindset

Fluent in English

Fluent in French

Leadership skills

Analytical mindset

Education

Bachelor's degree in business

Postgraduate degree in Supply Chain/Logistics

Job description

Job Overview

Maersk is seeking a Customer Solutions Professional based in France to lead and execute cross‑functional pursuit teams that design and deliver integrated supply chain solutions for clients.

Responsibilities

• Build and lead cross‑functional pursuit teams (Sales, Product, IT/Integration, Value Engineering, Solution Engineering) and collaborate with the Opportunity owner to drive the commercial/OMEB process.
• Coordinate across Areas, Regions and Functions for global solution pursuits, aligning with design teams and internal stakeholders.
• Lead client workshops with Sales and Product to identify customer needs, validate As‑is and To‑be solutions, and present clear ROI projections.
• Capture customer requirements and value concepts, working closely with Product teams to ensure requirements are met or to design solutions that meet them.
• Execute project management and planning (PMO) for every pursuit, including organizing team meetings, managing stakeholders, preparing progress and stakeholder reports, and maintaining action trackers.
• Create value propositions for complex integrated solutions, ensuring efficiency by re‑using previously developed solutions where appropriate.
• Support the development of commercial response documentation (rate sheets, client questionnaires, value propositions).
• Prepare financial projections and attractiveness assessments and negotiate scenarios jointly with Sales and Product.
• Ensure that the commercial process and OMEB are adhered to and executed effectively on every pursuit.
• Stay informed about the Business Unit and industry best practices to inform solution development.

Qualifications

• Solid professional experience in management consultancy (Supply Chain and/or Logistics) or a prior customer solution design role in the logistics industry.
• Experience in Retail/FMCG or Chemicals/Technology sectors.
• Commercial experience and a customer‑obsessed, commercially oriented mindset.
• Bachelor’s and a postgraduate degree in business or Supply Chain/Logistics.
• Excellent communication and interpersonal skills for interacting with senior stakeholders.
• Ability to orchestrate and lead pursuit teams of 5–15 individuals.
• Data‑driven, analytical, and action‑oriented mindset.
• Fluent in English and French (written and spoken).
• Willingness and ability to travel internationally within Southwest Europe for short business trips on a monthly basis.

Equal Opportunity and Accessibility

Maersk is committed to a diverse and inclusive workplace and embraces different styles of thinking. Maersk is an equal‑opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or perform a job, please contact us by emailing [e-mail].