Customer Service Receptionist (M/F)

Itt1878; Pau; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

An agricultural equipment distributor in Pau, France, seeks a professional for a permanent position. The role entails welcoming customers, scheduling appointments, managing repair orders, and ensuring customer satisfaction. Candidates should have strong interpersonal skills, organizational abilities, and experience in agricultural machinery, along with an educational background in administrative or commercial fields. This position emphasizes customer service and teamwork within a dynamic environment.

Qualifications

• Strong customer service and interpersonal skills are essential.
• Experience in after-sales service or agricultural workshops is appreciated.
• Autonomy and a dynamic, customer-oriented approach are important.

Responsabilités

• Welcome customers in person and by phone.
• Schedule appointments according to the workshop calendar.
• Receive equipment and open/manage repair orders.
• Advise customers on required interventions.
• Monitor work progress and ensure customer satisfaction.

Connaissances

Customer service skills

Interpersonal skills

Organizational skills

Ability to manage priorities

Proficiency in IT tools

Knowledge of agricultural machinery

Formation

High school diploma or two years of higher education

Description du poste

With four operational centers and a team of more than 40 experienced professionals, ITT EUROSAMA embodies excellence and proximity in agricultural equipment distribution.

We are a people-sized company that values closeness, responsiveness, and team spirit. Joining our teams means contributing every day to serving farmers with rigor, passion, and expertise.

You will be responsible for the tasks assigned to you at our Pau (64) branch.

Permanent position (open-ended contract), to be filled as soon as possible.

What if it were you?

Your missions, should you choose to accept them…

• Welcome customers (in person and by phone)
• Schedule appointments according to the workshop calendar
• Receive equipment in the workshop in compliance with procedures
• Open and manage repair orders
• Advise customers on required interventions
• Monitor work progress and keep customers informed
• Ensure customer satisfaction and loyalty

This list is not exhaustive. Depending on activity levels, the employee may be required to perform additional tasks. All duties will be carried out in full compliance with our safety, environmental, and quality policies.

Required Skills

• Strong customer service and excellent interpersonal skills
• Organizational skills and administrative accuracy
• Good ability to manage priorities
• Proficiency in IT tools
• Knowledge of the agricultural machinery or technical equipment sector would be an advantage

Profile Sought

• Administrative or commercial training (high school diploma or two years of higher education preferred)
• Experience in after-sales service, agricultural machinery workshops, or a similar sector would be appreciated
• Dynamic, autonomous, and customer-oriented