After-sales Manager

Itt1878; Lanne-Soubiran; Sur place; EUR 36 000 - 56 000; Plein temps

Résumé du poste

A leading distributor of agricultural machinery is seeking a skilled individual to manage workshop operations and customer relations at their Lanne Soubiran branch. Responsibilities include overseeing workshop activities, handling customer inquiries, coordinating technician schedules, and maintaining service quality. The ideal candidate holds a higher education qualification in management or maintenance and has experience in after-sales service or customer management in agricultural machinery. Strong interpersonal skills and organizational abilities are essential for success in this role.

Qualifications

• Higher education qualification in management, maintenance, or equivalent required.
• Experience in after-sales service or B2B customer management, preferably in agricultural machinery.
• Strong interpersonal skills, rigor, organizational ability, and customer-oriented mindset.

Responsabilités

• Ensure full workshop management: customer calls, invoicing, warranty management.
• Monitor after-sales requests and provide regular customer follow-up.
• Advise customers on maintenance and warranty procedures.
• Plan and coordinate daily activities of technicians.
• Perform diagnostics, repairs, maintenance, on equipment.
• Optimize efficiency and productivity while ensuring high-quality service.

Connaissances

Customer relationship management

Workshop management

Technical diagnostics

Interpersonal communication

Organizational skills

Formation

Higher education qualification in management or maintenance

Description du poste

Join ITT EUROSAMA, a historic and passionate distributor of agricultural machinery in the South of France!

With four operational centers and a team of more than 40 experienced professionals, ITT EUROSAMA embodies excellence and proximity in agricultural equipment distribution.

We are a people-sized company that values closeness, responsiveness, and team spirit. Joining our teams means contributing daily to serving farmers with rigor, passion, and expertise.

You will be responsible for the tasks assigned to you at our Lanne Soubiran (32) branch.

WHAT IF IT WERE YOU?

Your missions, should you choose to accept them...

Workshop Management & Customer Relations

• Ensure full workshop management: customer calls, invoicing, warranty management, etc.
• Monitor after-sales requests (repairs, claims, technical information) and provide regular customer follow-up
• Advise customers on maintenance, equipment use, and warranty procedures

Technical & Logistics Coordination

• Plan and coordinate the daily activities of technicians in compliance with our safety, quality, and environmental policies
• Organize interventions according to technical and strategic guidelines
• Perform diagnostics, repairs, maintenance, and preparation of new or used equipment, regardless of complexity
• Optimize efficiency and productivity while ensuring high-quality service

Administration & Reporting

• Update customer databases and after-sales records
• Propose improvements to internal procedures to enhance customer satisfaction and service efficiency
• Report to management on results, incidents, and performance indicators

Profile Required

• Higher education qualification (management, maintenance, or equivalent required)
• Experience in after-sales service or B2B customer management, preferably in agricultural machinery
• Strong interpersonal skills, rigor, organizational ability, and customer-oriented mindset