Head of Enablement

Audio; Paris; Sur place; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Hybrid work policy

Comprehensive health benefits

Internal mobility opportunities

International work environment

Employee events and culture

CSE benefits access

Strong work-life balance

Résumé du poste

L‑Acoustics, a world leader in premium professional sound systems, is seeking an experienced Operations Leader to drive the Architectural Design and Application Coordination teams. You will lead high‑performing, customer‑centric teams and foster a collaborative, accountable culture across regional and global groups.

Share accountability for performance, coaching, and continuous improvement of processes. This role offers a hybrid work policy, extensive health benefits, and opportunities for

Qualifications

• Minimum of 10 years' experience in operations, project coordination, customer support, event management, or service delivery.
• Proven leadership of high‑performing teams and driving operational excellence.
• Experience in professional audio, entertainment, or live events is an advantage.

Responsabilités

• Lead the Architectural Design and Application Coordination teams to deliver efficient, high‑quality support across all Application activities.
• Oversee operational activities by the Architectural drafting and Coordination teams, including CAD conversion, 3D modelling, and training support.
• Develop and monitor operational KPIs, standardize workflows, and drive automation and process improvements.
• Partner with Application Directors, Sales, Product Management, and other teams to ensure alignment and successful project delivery.
• Provide operational insights and ensure data integrity to support strategic decision‑making.

Connaissances

Operations leadership

Team management

Project coordination

Stakeholder management

Continuous improvement

Formation

Masters/Bachelor’s degree in business/Operations

Description du poste

L‑Acoustics is the world leader in premium professional sound systems for live events. From world‑class artists on tour, to major music festivals in every genre, to opening and closing ceremonies of planetary sporting events, we are the trusted choice of event professionals who require extreme reliability and fidelity show after show. Designed and manufactured in Europe, and available in 80 countries globally, L‑Acoustics employs over 1300 people worldwide, with 20% of team resources devoted to R&D and application. Our products are built to the highest professional and sustainable standards, which we, continue to define and elevate.

Key Responsibilities

1. Operational Leadership & Team Management
   Lead the Architectural Design and Application Coordination teams to deliver efficient, high-quality support across all Application activities. Lead and develop high‑performing, customer‑centric teams. Foster a collaborative, accountable, and continuous improvement culture. Establish clear communication and alignment with regional Application Directors. Coach, mentor, and develop team members through regular performance management.
2. Operational Excellence & Customer Experience
   Ensure operational excellence throughout the Application lifecycle while maintaining exceptional customer satisfaction. Oversee operational activities by the Architectural drafting and Coordination teams. These teams are responsible for the following: CAD conversion and 3D modelling. Technical documentation. Planning and logistical support for delivery of: Training seminars. Calibration assistance. Show support. Demonstrations and factory visits. CRM administration. Project coordination. Customer support processes.
3. Process Excellence & Performance Management
   Develop and continuously improve operational processes that support scalable business growth. Define and monitor operational KPIs. Standardize workflows across the Application organization. Monitor quality, service levels, and delivery performance. Identify automation and process improvement opportunities. Ensure effective knowledge management and documentation.
4. Cross‑Functional Collaboration
   Partner closely with Application Directors, Sales, Product Management, Business Development, and other cross‑functional teams to ensure operational alignment and successful project delivery. Align operational priorities with business objectives. Support strategic partnerships and business initiatives. Ensure seamless coordination across regional and global teams. Act as the operational interface between technical and commercial functions.
5. Business Performance & Operational Governance
   Provide operational insights that support strategic decision‑making and business performance. Monitor service delivery and operational metrics. Ensure data integrity and reporting accuracy. Identify opportunities to improve efficiency and customer outcomes.

Skills & Experience

Masters/Bachelor’s degree in business, Operations, Project Management, Event Management, or a related field. Minimum of 10 years' experience in operations, project coordination, customer support, event management, or service delivery, production company including 5 years in a management/leadership role. Proven experience leading high‑performing teams, driving operational excellence, managing complex activities, and improving processes. Strong organizational, stakeholder management, communication, and people leadership skills. Experience within the professional audio, entertainment, or live events industry is an advantage.

What we offer

• Hybrid work policy with remote flexibility
• Comprehensive health benefits to support you and your family.
• Opportunities for internal mobility and career advancement
• A collaborative, international work environment driven by innovation.
• Employee events and initiatives that foster community and creativity.
• Access to the company’s CSE (Comité Social et Économique), offering cultural, leisure, and social benefits.
• A strong focus/emphasis on work‑life balance

L‑Acoustics supports personal/professional development, diversity, and community engagement—ensuring that every newcomer feels empowered to grow, contribute, and thrive from day one. We recognize that talent is multifaceted. Our commitment to valuing each individual, giving equal opportunities to all and building a team enriched by a variety of backgrounds and experiences.

What matters most to us is your passion, your expertise, and your drive to grow.

We believe in creating an environment where people can do their best work and thrive together.

Our values are the convictions that we consider to be particularly important to us, those that constitute our essential points of reference, that we use to make our most crucial choices, and that therefore largely guide our actions and behavior.

• We are: Passionate:
  - Act with optimism and determination
  - Give your best to deliver the best quality
  - Commit to achieve your goals
• We are: Creative:
  - Challenge the status quo
  - Value all ideas
  - Be open minded & embrace changes
• We are: Courageous:
  - Choose the best versus the easiest
  - Take measured risks
  - Take and assume responsibilities
• We are: Connected:
  - Act as a team
  - Respect everyone and enrich each other
  - Understand and bond with partners

Learn more about our vision, our team, and our culture at careers.l-acoustics.com