Customer Onboarding Manager (France)

Insider; Paris; Hybrid; EUR 60,000 - 86,000; Full time

Benefits offered by this job

Job summary

Insider seeks a skilled Project Manager for client onboarding in a SaaS environment. You will own onboarding projects end-to-end, align business and technical goals, and drive successful implementation to accelerate time-to-value.

Collaborate with internal tech teams, agencies, and third parties to deliver high-quality implementations. You will define KPIs, run workshops, and support ROI attainment while ensuring a smooth transition to success teams.

Qualifications

• 3+ years in SaaS project management and client onboarding.
• Strong communication with internal and external stakeholders.
• Experience coordinating cross-functional teams and vendors.

Responsibilities

• Own onboarding projects end-to-end and drive successful implementation.
• Collaborate with technical teams, agencies, and third parties to meet expectations.
• Define KPIs and use cases to support ROI attainment.
• Deliver tailored onboarding sessions and trainings remotely or onsite.
• Advocate client needs to product teams to shape development.
• Ensure smooth transition to Customer Success & Support teams.

Skills

Stakeholder communication

Time management

Task management

Written & verbal communication (EN/FR)

Onboarding experience

Education

PM qualifications (Agile / PMP / Prince2)

Tools

Google Tag Manager

Google Analytics

Job description

• Own customer onboarding projects end-to-end, ensuring successful implementation, faster Time to Value, customer growth, and retention


• Build trusted relationships with stakeholders at all levels to understand their business and technical goals and ensure alignment throughout onboarding


• Collaborate with internal technical teams, development teams, agencies, and third parties to deliver high-quality implementations that meet client expectations


• Drive early adoption by defining KPIs, success metrics, and use cases that support full ROI attainment


• Deliver tailored onboarding sessions, user-enablement training, and workshops, both remotely and onsite, based on client needs


• Advocate customer needs and business use cases to the Product team to help shape product development


• Establish client trust and confidence in Insider’s platform while continuously improving the onboarding experience, processes, and materials


• Understand and document client stakeholder roles and account structure to ensure a smooth transition to the Customer Success & Support teams


• Take full ownership of project outcomes, coordinating internal and external stakeholders to ensure client satisfaction and successful delivery

• Strong at Communication with Internal & External Stakeholders


• Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage


• Strong time and task management skills are a must


• Strong written and verbal communication skills (English & French)


• Delivering projects in a timely and qualified manner


• Minimum 3 years experience in SaaS project management and client onboarding


• Project Management qualifications (Agile, PMP, Prince2) are a plus


• Exposure to and understanding of AI-driven product recommendation tools and algorithms is an advantage


• Experience with other CRM, ERP / Marketing Automation platforms as an advantage