Customer Onboarding Manager - France

Insider One; Paris; Hybrid; EUR 52,000 - 76,000; Full time

Benefits offered by this job

ESOP

Diverse global team

Internal trainings

Learning platforms (Spotify, LinkedIn)

Volunteer opportunities

Team retreats

Job summary

Insider One is seeking an experienced Customer Onboarding Manager to lead end-to-end onboarding projects for SaaS clients. You will build strong relationships with stakeholders, coordinate internal and external teams, and define success metrics to ensure client ROI and satisfaction.

You will collaborate with product and support teams, deliver remote and onsite sessions, and help shape ongoing product enhancements based on client needs.

Qualifications

• 3+ years SaaS project management and client onboarding.
• English and French language skills.
• Experience with Google Tag Manager, Google Analytics is a plus.

Responsibilities

• Own customer onboarding projects end-to-end, ensuring successful implementation and retention.
• Build trusted relationships with stakeholders at all levels to understand goals and align on objectives.
• Collaborate with internal teams and third parties to deliver high-quality implementations.
• Define KPIs and success metrics to drive ROI.
• Deliver tailored onboarding sessions and training remotely and onsite as needed.
• Advocate customer needs to Product to shape development and improvements.
• Establish client trust and accountability in Insider One’s platform during onboarding.
• Document client stakeholder roles and account structure for seamless handover to CS & Support.
• Take full ownership of project outcomes and coordinate all parties to ensure satisfaction.

Skills

Project management

SaaS onboarding

English and French

Stakeholder management

Agile methodologies

Job description

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One’s mission has not only been to build a world‑class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting‑edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.

To do this, we are looking for the exceptional talent to join a community of good‑hearted individuals who take high ownership and are relentlessly driven to go the extra mile.

If this sounds like who you are and where you aspire to be, we are excited to meet you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider One on LinkedIn, Instagram, X, Facebook and Medium!

What You Will Do:

• Own customer onboarding projects end-to-end, ensuring successful implementation, faster Time to Value, customer growth, and retention.
• Build trusted relationships with stakeholders at all levels to understand their business and technical goals and ensure alignment throughout onboarding.
• Collaborate with internal technical teams, development teams, agencies, and third parties to deliver high-quality implementations that meet client expectations.
• Drive early adoption by defining KPIs, success metrics, and use cases that support full ROI attainment.
• Deliver tailored onboarding sessions, user-enablement training, and workshops, both remotely and onsite, based on client needs.
• Advocate customer needs and business use cases to the Product team to help shape product development.
• Establish client trust and confidence in Insider’s platform while continuously improving the onboarding experience, processes, and materials.
• Understand and document client stakeholder roles and account structure to ensure a smooth transition to the Customer Success & Support teams.
• Take full ownership of project outcomes, coordinating internal and external stakeholders to ensure client satisfaction and successful delivery.

What You Will Need:

• Minimum 3 years experience in SaaS project management and client onboarding
• Project Management qualifications (Agile, PMP, Prince2) are a plus
• Strong written and verbal communication skills (English & French)
• Strong time and task management skills are a must
• Strong at Communication with Internal & External Stakeholders
• Delivering projects in a timely and qualified manner
• Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage
• Exposure to and understanding of AI-driven product recommendation tools and algorithms is an advantage
• Experience with other CRM, ERP / Marketing Automation platforms as an advantage

What We Offer:

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.