Customer Experience & Operations Specialist

MiniMed; Paris; Sur place; EUR 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Flexible benefits package

Résumé du poste

MiniMed in Paris is seeking an individual contributor who will manage projects from design to implementation, while delivering strong customer service and maintaining stock and order accuracy. The role emphasizes collaboration with cross-functional teams and mentorship of colleagues as needed.

Requirements include a 2+ year background in customer service or technical product support, with a high school diploma or equivalent.

Qualifications

• High School Diploma or equivalent with 2+ years of work experience in customer service or technical product support

Responsabilités

• Represents company to customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
• May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• May manage inventories at customer facilities using EDI, forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
• Apply CRM, QA, and data analytics skills to improve operations and drive project outcomes.

Connaissances

Customer service

Customer relationship management

Quality assurance

Process improvement

Business operations

Inventory efficiency

Project management

Data analytics

Problem solving

Formation

High School Diploma or equivalent

Description du poste

MiniMed in Paris is seeking an individual contributor who will manage projects from design to implementation, while delivering strong customer service and maintaining stock and order accuracy. The role emphasizes collaboration with cross-functional teams and mentorship of colleagues as needed.

Requirements include a 2+ year background in customer service or technical product support, with a high school diploma or equivalent.