Customer Experience Coordinator – Shipping & Logistics

CMA CGM; France; On-site; EUR 19,000 - 28,000; Full time

Job summary

CMA CGM Group, a global leader in shipping, is looking for a proactive and friendly customer service assistant to provide exceptional service to our customers. You will support and coordinate customer delivery activities with our Shared Service Center, internal teams, agencies and clients to optimize the overall Customer Experience (CX).

Key duties include assisting cargo release activities, supporting pre-invoicing controls and invoicing, preparing Notices of Arrival, following up on

Qualifications

• Fluent in Portuguese and good English.
• Strong problem-solving and organizational skills.
• Comfortable with IT tools and software applications.

Responsibilities

• Assist cargo release activities (on‑carriage & empty returns).
• Support pre‑invoicing controls and invoicing processes.
• Prepare and send Notices of Arrival (NOA).
• Follow up on idle situations and escalations.
• Promote relevant products and services.
• Support system updates and coordination with involved teams.
• Provide guidelines and support to the customer service team.
• Support KPI monitoring and contribute to CX objectives.
• Participate in process optimization and digital transformation initiatives.

Skills

Customer focus

Teamwork

Problem solving

Attention to detail

Organizational skills

English & Portuguese

IT tools

Willingness to learn

Tools

IT tools

Job description

CMA CGM Group, a global leader in shipping, is looking for a proactive and friendly customer service assistant to provide exceptional service to our customers. You will support and coordinate customer delivery activities with our Shared Service Center, internal teams, agencies and clients to optimize the overall Customer Experience (CX).

Key duties include assisting cargo release activities, supporting pre-invoicing controls and invoicing, preparing Notices of Arrival, following up on