IT Business Analysis Specialist EUROPE

American President Lines; France; On-site; EUR 70,000 - 110,000; Full time

Job summary

CEVA Logistics is seeking a Customer Business Solutions Manager to bridge customers, commercial teams, operations, and IT. You will design, implement, and continuously enhance customer-facing solutions including web platforms, EDI, and dashboards to improve visibility and performance.

Role requires translating business needs into scalable tools, spanning pre-sales to deployment and ongoing optimization, in a fast-paced global environment.

Qualifications

• Bachelor’s or Master’s degree in Supply Chain, Logistics, Business or related field.
• Strong background in freight forwarding, transportation or global supply chain environments.
• Proven ability to translate business requirements into scalable customer solutions.

Responsibilities

• Support bid teams during tenders and solution presentations.
• Promote standard digital solutions, web platforms, and EDI capabilities.
• Analyze customer requirements for reporting, visibility, and data exchange needs.
• Design customer-focused business solutions aligned with operations and goals.
• Lead implementation of solutions for new and existing customers.
• Coordinate EDI implementation projects with customers and internal teams.
• Develop and configure customer reports, KPIs, dashboards, and monitoring tools.
• Provide data quality and control reporting to support operational excellence.
• Document requirements within SOPs and processes.

Skills

Project management

Stakeholder management

EDI integration

Data analysis

Dashboard design

Customer-facing solutions

TMS systems

Communication

Education

Bachelor’s or Master’s degree in Supply Chain, Logistics, Business

Tools

TMS

ERP/CRM

Job description

CEVALogistics

Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’s a journey on which you rise.

YOUR ROLE

As a Customer Business Solutions Manager, you will act as the bridge between our customers, commercial teams, operations, and IT functions. Your mission is to design, implement, and continuously enhance customer-facing business solutions, including web platforms, EDI integrations, reporting tools, and dashboards, that improve visibility, efficiency, and overall supply chain performance.

You will serve as a trusted advisor to our customers, translating business requirements into scalable solutions while ensuring a seamless customer experience throughout the entire lifecycle, from pre-sales to implementation, deployment, and continuous improvement.

WHAT ARE YOU GOING TO DO ?

• Support Business Development and Tender Management teams during customer tenders and solution presentations.
• Promote our standard digital solutions, web platforms, EDI capabilities, and e-booking tools.
• Analyze customer requirements and identify reporting, visibility, integration, and data exchange needs.
• Design customer-focused business solutions aligned with operational capabilities and business objectives.
• Educate commercial teams on our digital ecosystem and business solution offerings.

Solution Implementation & Project Management

• Validate solution designs with Customer Service, Operations, and Customer Business Solutions stakeholders.
• Lead the implementation of business solutions for new and existing customers.
• Configure customer access and digital tools within our platforms.
• Coordinate EDI implementation projects with customers and internal Business Analysts.
• Develop and configure customer reports, KPIs, dashboards, and performance monitoring tools.
• Provide data quality and control reporting to support operational excellence.
• Ensure business solution requirements are accurately documented within SOPs and operational processes.

Roll-Out & Customer Support

• Monitor solution performance and coordinate corrective actions when necessary.
• Optimize customer reports, dashboards, and KPI visibility tools.
• Support customers during deployment and adoption phases.

Customer Engagement & Business Growth

• Proactively promote business solutions during customer reviews and business meetings.
• Deliver customer training sessions and drive solution adoption.
• Act as a trusted partner to customers by identifying new opportunities to improve supply chain visibility and performance.
• Participate in transformation, automation, and digitalization initiatives.
• Identify opportunities to streamline processes through EDI, reporting automation, and digital solutions.
• Contribute to product and solution enhancements by defining business requirements and user stories.
• Support regional and global projects involving customer platforms, reporting solutions, and system integrations.

WHO ARE WE LOOKING FOR ?

• Bachelor’s or Master’s degree in Supply Chain, Logistics, Business, or a related field.
• Minimum 5 years of experience in Freight Forwarding, Transportation, or Global Supply Chain environments.
• Strong understanding of supply chain operations, customer-facing solutions, EDI, reporting tools, and logistics systems (TMS).
• Proven ability to manage projects and translate customer requirements into effective business solutions.
• Excellent analytical, communication, and stakeholder management skills.
• Customer-oriented, proactive, and comfortable working across operations, IT, and commercial teams.
• Strong problem-solving mindset with the ability to influence, coordinate, and drive continuous improvement initiatives in an international environment.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

See how you can rise