Customer Experience & Communications Intern

CMA CGM; Marseille; On-site; EUR 13,000 - 19,000; Full time

Job summary

CMA CGM invites motivated students to join the Customer Experience team in Marseille for an internship focused on creating and updating customer-facing communications and supporting engagement campaigns across digital channels. You will help analyze customer feedback and prepare reports, while collaborating with Marketing, Sales, Customer Support, and Product teams to improve the customer journey.

The role offers hands-on experience in marketing, communication, and data-driven decision making

Qualifications

• Currently pursuing a Bachelor's or Master's degree in Marketing, Communication, Business, Customer Experience, or related field.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word).
• Strong organizational and project management abilities.
• Good analytical skills and ability to interpret customer data.

Responsibilities

• Create and update customer-facing communication materials (emails, newsletters, presentations, FAQs, guides).
• Assist in planning and executing customer engagement campaigns.
• Produce content for digital channels.
• Ensure consistency of messaging and brand identity across all customer touchpoints.
• Support the development of promotional and educational materials.
• Help map and improve the customer journey by identifying communication opportunities.
• Collect, organize, and analyze customer feedback from surveys and other channels.
• Assist in preparing reports and presentations on customer satisfaction and engagement metrics.
• Support initiatives aimed at improving customer loyalty and retention.
• Coordinate with cross-functional teams (Marketing, Sales, Customer Support, Product).
• Assist in organizing customer events, webinars, or product launches.
• Monitor campaign performance and recommend improvements based on data.

Skills

English proficiency

Microsoft Office

Project management

Content creation

Analytical skills

Communication

Education

Bachelor's or Master's in Marketing/Communication/Business/Customer Experience

Tools

Canva

Job description

CMA CGM invites motivated students to join the Customer Experience team in Marseille for an internship focused on creating and updating customer-facing communications and supporting engagement campaigns across digital channels. You will help analyze customer feedback and prepare reports, while collaborating with Marketing, Sales, Customer Support, and Product teams to improve the customer journey.

The role offers hands-on experience in marketing, communication, and data-driven decision making