Customer Enablement Specialist (12 month FTC)

Kaluza; Paris; Hybrid; EUR 42,000 - 53,000; Full time

Benefits offered by this job

Discretionary bonus

Health insurance

Home working allowance

Learning fund

Job summary

Kaluza is hiring a Customer Enablement Specialist in Paris (hybrid, three days in the office). The role focuses on delivering French and English training for clients, partners, and internal teams across EMEA to ensure adoption of the energy platform and AI features.

You will manage learning programmes with an agile approach, create engaging materials, and coach users to confidently operate the platform, accelerating growth and supporting the energy transition.

Qualifications

• Fluent in French and English with strong written and spoken communication for multi-country stakeholder management.
• Proven track record designing and delivering training in SaaS/tech environments, with hands-on instructional delivery.
• Experience managing complex client programmes; agile delivery is a plus.
• Operational experience in energy sector operations or contact centres is valued.
• Experience building/training on AI features still in development.

Responsibilities

• Drive strategic training & programme partnerships across French-speaking markets.
• Create high-quality training materials in French and English, incl. workshops, e-learning, quick guides.
• Deliver sessions virtually and in-person; empower users to master the platform and AI features.
• Manage adoption, provide post-training support, and measure impact for continuous improvement.

Skills

Bilingual French & English

SaaS Training Expertise

Project & Programme Management

Operational Energy Experience

AI Fluency in Training

Simplification & Clear Learning

Engaging Facilitator

Collaborative & Proactive

Job description

Location: Paris, France (hybrid, three days a week in the office)

Level: C2

Team: Client Delivery EMEA

Salary: €42,400 - €53,000

Contract: 12 month fixed-term

Reporting To: Operating Model Design Lead

Please note: This role requires an existing right to work in the EU. We can't offer visa sponsorship, but we review sponsorship role by role, so keep an eye on our careers site for future opportunities. Please submit your application in English.

About Kaluza

Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today’s challenges while accelerating the shift to a clean, electrified future.

Our platform orchestrates millions of real-time decisions across homes, devices, markets and grids. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable, affordable and adaptive to everyday life.

With teams across Europe, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.

What you'll do

In this role, you will be a key driver of our mission to reimagine energy and make net-zero a reality for everyone. As a Customer Enablement Specialist, you will be the bridge between our innovative technology and the people who use it. You will empower our clients, partners, and colleagues in French-speaking markets to not only understand our platform but to master it - including the AI-powered capabilities we are continuously building and rolling out. Your work will directly accelerate Kaluza's growth by ensuring our users are confident, capable, and ready to support the energy transition.

Strategic Training & Programme Partnership:

Act as a trusted advisor to our clients, partners, and internal teams, performing deep learning needs analysis to understand their unique operational challenges. You'll manage your workstream with genuine project and programme management discipline - planning, sequencing and tracking delivery within complex, multi-stakeholder client programmes, ideally drawing on agile ways of working to stay responsive as scope evolves.

Content Creation & Delivery:

You will be the master of making the complex simple. You'll create high-quality, engaging training materials in both French and English, including interactive workshops, e-learning modules, and quick reference guides - translating not just today's platform, but AI features and products still in development, into training that’s ready the moment they go live. You'll deliver these sessions virtually and in-person, inspiring your audience and building their confidence with every interaction.

Driving Adoption & Impact:

Your role is to accelerate the adoption of the Kaluza platform. You will provide post-training support and coaching, monitor the effectiveness of your programmes, and continuously iterate based on feedback and performance metrics. You'll ensure our training leads to real-world, positive change for our users and the energy industry.

What you'll bring

Ideally you'll have:

• Bilingual Fluency, to a high standard: You are fluent in both French and English, with outstanding written and spoken communication skills - essential for day-to-day stakeholder management across multiple countries, up to and including executive level.
• Operational & Technical SaaS Training Expertise: A proven track record designing and delivering training in a SaaS or technology environment, ideally with hands-on experience of operational or technical instructional training rather than generalist L&D delivery.
• Project & Programme Management Experience: Strong project and/or programme management experience gained within complex, multi-stakeholder environments; experience of agile delivery is a strong advantage.
• Operational Experience: Demonstrable experience gained within an operational environment - energy sector operations and/or contact centre settings are especially valued - giving you a first-hand understanding of the pressures and workflows your training needs to support.
• AI Fluency: Demonstrable experience building, productionalising, or delivering training on AI features and products while they are still in development, and genuine confidence working with AI tools as part of your own everyday practice.
• Simplification Master: You possess a natural ability to take complex technical and business concepts and translate them into clear, engaging, and practical learning materials.
• Engaging Facilitator: You are a confident and dynamic presenter, able to captivate diverse audiences and create a fun, interactive learning environment.
• Collaborative & Proactive: You are a team player who builds strong relationships and is proactive in identifying opportunities to support others and drive continuous improvement.

What will set you apart

• Energy Sector Acumen: A practical background in energy utility operations or decarbonisation technologies, beyond the operational experience above, that lets you connect training directly to the real-world challenges our clients face.
• Proven Training Leadership: A demonstrated track record of scaling training programmes and an ability to think strategically about how to build and expand a learning culture across an international organisation.

Our Values

Five values guide how we work at Kaluza:

• Play to win: Collective pride in decarbonising energy at scale.
• Solve the real problem: Cutting through complexity to focus on real-world outcomes.
• Build trust every day: Consistency, transparency and doing what we say.
• Own the outcome: Full accountability, wins and setbacks, without ego.
• Go further together: Collaboration, respect and different perspectives.

Our Perks

• Financial & Insurance: Discretionary bonus, Alan Mutuelle Health Insurance, x3 Life & Death insurance (Prévoyance) via Alan, and standard Sécurité Sociale contributions (pension, family allowance, unemployment insurance)
• Allowances: 50% commuting expense reimbursement, €200 Home Working Allowance, and €150 Learning Fund
• Time Off & Flexibility: 25 days holiday + bank holidays + RTT days, Moments That Matter Leave, Compassionate Leave, two paid Volunteering Days, Flexible Working, and Career Break eligibility

Come as you are

We want to meet people from all walks of life. The more inclusive we are, the better our work will be, and we recognise talent on merit and potential. If you're excited about the role but don't tick every box, we'd still love to hear from you.