Customer Credits and Spare Parts Coordinator (Le Bourget)

Bombardier; Paris; Hybrid; EUR 38,000 - 58,000; Full time

Benefits offered by this job

Flexible work policy

Job summary

Bombardier in Le Bourget seeks a Customer Credits and Spare Parts Coordinator to manage billing, credits, and returns for Spare Parts under designated programs. You will support Materials Logistics with MRAs and core rotable returns while handling customer inquiries and ensuring accurate documentation.

The role emphasizes adherence to program guidelines, strong communication, and problem-solving in a hybrid work environment with a focus on process accuracy.

Qualifications

• Five years of experience in Aircraft Industry Customer Service activities.
• Two years of SAP experience preferred.
• Thorough knowledge of Spare Parts Warranty policies and programs including Smart Parts, Rotable Exchange, Spares Warranty, Aircraft Warranty, and Completions Warranty.
• Thorough knowledge of Spare Parts price catalog Terms & Conditions.
• Thorough knowledge of SAP transactions for researching, crediting, and modifying billings.

Responsibilities

• Research, collect, and review customer information to determine appropriate billing/crediting of Spare Parts per program guidelines (Smart Parts, Rotable Exchange, Warranty, DOA, RTU, rental).
• Process notification documentation to alert Materials Logistics of returns requiring repair or recertification.
• Create, revise, monitor customer MRAs to process credits/debits and facilitate returns of Core Rotable parts.
• Handle customer calls and inquiries to resolve billing, credits, core returns, and related correspondence.
• Follow up with customers on past due core parts status and return shipping information.
• Initiate customer billings for non-returned core rotable parts and facilitate program credits as needed.
• Review and verify Over-and-Above billings submitted by Material Logistics for core parts.
• Adhere to Bombardier General Work Rules.

Skills

Customer service experience

Billing and credits

Attention to detail

Communication with customers

Tools

SAP

Job description

Customer Credits and Spare Parts Coordinator (Le Bourget)

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

What are your contributions to the team?

• Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental).
• Processing of required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification.
• Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts.
• Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence. Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billings.
• Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees.
• Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary.
• Research, review, and verify “Over-and-Above” billings submitted by Material Logistics to determine if additional customer billing is warranted and appropriate for Core Rotable, Return Unused, and/or Dead-on-Arrival Spare Parts.
• Perform customer account reconciliation to resolve pricing, billing, additional billings, and core rotable return disputes.
• Adhere to Bombardier General Work Rules.

How to thrive in this role?

• You typically have five (5) years’ experience in Aircraft Industry Customer Service related activities.
• Two (2) years previous SAP experience preferred.
• You have thorough knowledge of Spare Parts Warranty polices and programs. Including but not limited to: Smart Parts, Rotable Exchange, Spares Warranty, Aircraft Warranty, and Completions Warranty.
• You have thorough knowledge of Spare Parts price catalog Terms & Conditions.
• You have thorough knowledge of SAP functional transactions to allow for researching, crediting, and/or modifying billings of customer accounts.

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

JobCustomer Credits and Spare Parts Coordinator (Le Bourget)

Primary Location France

OrganizationBA France SAS

Shift

Employee Status Regular

Requisition 15167 Customer Credits and Spare Parts Coordinator (Le Bourget)